Terms & Conditions
1. Introduction
Welcome to Balance (“Company”, “we”, “our”, “us”). By subscribing to our services, you (“user”, “subscriber”, “customer”) agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our subscription services.
2. Subscription Services
2.1 Our subscription service grants users access to balanceclub. 2.2 The subscription is available on a monthly billing cycle and will automatically renew unless cancelled. 2.3 We reserve the right to modify, suspend, or discontinue any aspect of the subscription at any time with reasonable notice.
3. Account Registration
3.1 You must create an account to access our subscription services. 3.2 You agree to provide accurate and complete information during registration. 3.3 You are responsible for maintaining the confidentiality of your account credentials. 3.4 You must be at least 18 years old to subscribe.
4. Payment and Billing 4.1 By subscribing, you agree to pay the applicable fees as stated at the time of purchase. 4.2 Payments are billed in advance on a recurring monthly basis until cancelled. 4.3 We may change our pricing at any time with at least 30 days' prior notice. 4.4 If we are unable to process your payment, we may suspend or terminate your subscription. 4.5 All prices include VAT where applicable.
5. Cancellation and Refunds
5.1 You may cancel your subscription at any time through your account settings. 5.2 Cancellations take effect at the end of the current billing cycle. 5.1 You may cancel your subscription at any time through your account settings. 5.2 Cancellations take effect at the end of the current billing cycle.
6. User Responsibilities
6.1 You agree to use our services in compliance with all applicable UK laws and regulations. 6.2 You may not share, transfer, or resell your subscription. 6.3 Use of the subscription service across multiple IP addresses that suggests account sharing beyond personal use is prohibited and may result in account suspension or termination. 6.4 Any misuse of our services may result in account suspension or termination. 6.1 You agree to use our services in compliance with all applicable UK laws and regulations. 6.2 You may not share, transfer, or resell your subscription. 6.3 Any misuse of our services may result in account suspension or termination.
7. Intellectual Property
7.1 All content, trademarks, and intellectual property associated with our services remain our exclusive property. 7.2 Users may not reproduce, distribute, or modify any content without our prior written consent.
8. Limitation of Liability
8.1 We provide our services “as is” without any warranties of any kind, except as required by UK law. 8.2 We shall not be liable for any direct, indirect, or incidental damages arising from your use of our services, except where prohibited by law.
9. Changes to These Terms
9.1 We reserve the right to update these Terms at any time. 9.2 Users will be notified of significant changes at least 30 days in advance, and continued use of the service constitutes acceptance of the revised Terms.
10. Contact Information If you have any questions about these Terms, please contact us at info@beinbalance.uk
By subscribing to our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in accordance with UK consumer law.
This version of the terms & conditions are effective as of 26.02.2025
Privacy Policy
1. The data controller
wellbeing places are committed to protecting and respecting the privacy of anyone using beinbalance.uk
This policy (and any other documents referred to in it) sets out the basis on which any personally identifiable information (“personal data”) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Whilst every effort has been made to ensure that our online forms and emails are as secure as possible, we are not able to guarantee the security of any information you submit via this website or over the internet. This is because the internet is not a secure medium of communication. Submitting your personal information into our site is done at your discretion.
For the purpose of the UK data protection legislation, the data controller is balance a limited company registered in England and Wales under company number XXX. Our registered office address is 5 Jewry Street London EC32 2EX
2. The Information we collect
Our websites allow you to complete and submit an online form, to express your interest in our services. We request personal data from you such as your name, telephone number and email address in order that we may contact you about our services. If you submit your data via the online submission form, your data will be stored securely and used by us to contact you via different communication methods, including telephone, email or sms.
3. The way we use and process your information
We use personal data held about you in the following ways:
To ensure that content from our websites is presented in the most effective manner for you and for your devices;
To carry out our services and any other obligations arising from any contracts entered into between you and us, such as disclosing your personal data to third parties;
To contact you via telephone, email or SMS to ensure we can process your enquiry or request in a timely, professional manner.
To notify you about changes to our service;
To comply with our legal obligations;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
And as part of our efforts to keep our websites safe and secure.
We may employ other companies and individuals to perform functions on our behalf. Examples include analysing data, and providing marketing assistance. Such companies and individuals may have access to personal information needed to perform these functions, but shall not use it for any other purposes and are required to process the data in accordance with the UK Data Protection law.
4. Cookies used on our websites
Our websites use cookies to improve your experience while visiting the sites. Where applicable our websites use a cookie control system allowing you on your first visit to the website to accept or decline the use of cookies on your computer or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's device.
Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and use of the website. This allows the website, through its server, to provide you with a tailored experience within the site. You are advised that if you wish to deny the use and saving of cookies from this website on to your computer’s hard drive you should take necessary steps within your web browsers security settings to block all cookies from our websites and their external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor how you use the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information:http://www.google.com/privacy.html
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
5. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that our websites participate on, are custom to the privacy policies held within each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Our websites will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Our websites use social sharing buttons which help share web content directly from web pages to the social media platforms, facebook and twitter. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our websites. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. In some cases, these sites will register that you are visiting either of our websites and the specific pages you are on, even if you don’t click on the buttons but are logged into their services, like facebook or google. You should check their respective privacy policies to find out what they do with your information and to find out how to opt out or delete such information.
6. Your data, Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting our Data Protection Officer at: info@beinbalance.uk.
You have the right to request we delete your data from our records subject to our statutory and contractual obligations. This is known as the right to be forgotten.
You also have the right to access information held about you. Your right of access can be exercised in accordance with current Data Protection legislation. An access request will be provided free of charge. Any further or subsequent copies may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
You have the right to rectification, which means that the personal information we hold about you can be rectified, if any of its detail has been logged or processed incorrectly. If you would like us to make any amendments to the data we hold, please contact us at info@beinbalance.uk
If you have any concerns about the way we process your data, you can contact us using the above details, or in writing to:
The Data Protection Officer
Wellbeing Places
5 Jewry Street
London, EC3N 2EX
7. Policy changes
We reserve the right to add to or amend this privacy policy at our sole discretion. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.
This version of the privacy policy is effective as of 10.11.2024