Balance

balanceclub Subscription Terms

SECTION 1 — Introduction
& Definitions.

 

1.1 Who we are

These Subscription Terms (“Terms”) apply to your membership
with BalanceClub, a wellness and lifestyle subscription service operated
by Wellbeing Places Limited (company number 11342583). Our registered office is
5/6 Salmon Fields Business Village, Royton, Oldham, England, OL2 6HT.

For clarity, “Balance” and
“BalanceClub” are trading styles of Wellbeing Places Limited.

Throughout these Terms, “Balance”, “we”, “us” and “our” refer to Wellbeing
Places Limited, and “you” or “your” refer to the individual accessing or using
the Subscription Service.

 

1.2 What these Terms cover

These Terms explain the rules for:

•       your use of
the BalanceClub website and member portal.

•       your monthly subscription and
any recurring payments;

•       access to digital wellbeing
content, resources, discounts and loyalty benefits;

•       entry to Balance-hosted events
and monthly giveaways;

•       the conditions under which your
membership may be amended, suspended or cancelled.

•       Please read these Terms
carefully. By creating an account, subscribing, or using any part of
the BalanceClub membership, you confirm that you accept these Terms.

 

1.3 Eligibility

To join BalanceClub you must:

•       be at least 18 years old.

•       reside in the
United Kingdom.

•       create an account using accurate
and up to date information;

•       agree to these Terms and our
Privacy Policy.

•       The Subscription Service is
intended for personal well-being use only. If you wish to use the service for business
or commercial purposes, you must obtain our written consent.

 

1.4 Changes to these Terms

We may update or amend these Terms from time to time. When we do:

•       we will post the updated version
on our website; and

•       if the change is material (including
pricing changes), we will provide at least 30 days’ notice by email or via your
online account.

•       If you continue to use the
Subscription Service after the effective date of any changes, you are deemed to
have accepted the updated Terms.

•       If you do not agree to the
updated Terms, you may cancel your subscription before the changes take effect.

 

1.5 Other documents that apply

These Terms should be read alongside:

•       our Privacy Policy, which
explains how we use your personal data;

•       our Cookies Notice, describing
how cookies operate on our site;

•       any event-specific terms
displayed at the point of booking or check-in;

•       any promotional rules applying
to giveaways or competitions.

 

1.6 Definitions

For ease of reference, the following definitions apply throughout these Terms:

•       “Subscription” means your
monthly paid membership to BalanceClub.

•       “Member Content” means any
reviews, feedback, or submissions you provide.

•       “Digital Content” means
workouts, nutrition guides, wellness resources, videos, articles or tools
provided as part of your subscription.

•       “Events” means Balance-hosted or
Balance-affiliated workshops, classes, sessions or gatherings that Members may
attend.

•       “Giveaways” means monthly prize
draws or experiences offered to eligible Members.

•       “Loyalty Points” means points
added to your account as part of your subscription benefits.

•       “Platform” means the Balance
website, member portal, and any related digital systems used to deliver your
subscription.

 

SECTION 2 —
The BalanceClub Subscription Service.

2.1 Overview of the Subscription
Service

BalanceClub is a monthly
digital wellbeing membership designed to support a healthier, more balanced
lifestyle. Your subscription provides access to exclusive digital content,
loyalty rewards, members-only benefits, giveaways, and priority access to
Balance-hosted events.

Your subscription is personal to
you and may not be shared, transferred or used by any other individual.

 

A. Loyalty Points & Rewards

2.2 Monthly Loyalty Points

As an active subscriber, you may receive loyalty points which added to your
Balance account every month. These points are provided as a membership benefit
and may be used only as described in your account dashboard

 

2.3 Birthday Points

You may also receive an annual allocation of birthday points if you have
provided your date of birth in your account profile.

 

2.4 No Cash Value

Loyalty points:

•       cannot be exchanged
for cash.

•       cannot be transferred to
other users.

•       may be amended, suspended or
withdrawn at our discretion.

•       will expire if your subscription
ends or your account is closed.

•       We may amend the loyalty
programme from time to time. Any significant changes will be communicated with
reasonable notice.

 

B. Digital Content & Member
Resources

 

2.5 Digital Content Included

Your subscription may include access to a growing library of digital wellbeing
content (“Digital Content”), including:

 

•       guided workout content created
by qualified PTs;

•       nutrition information and
educational content from nutritionists;

•       wellness guidance, articles and
seasonal content updates;

•       other resources added from time
to time.

 

This content is provided for
general wellbeing and lifestyle purposes only and is not medical advice.

 

2.6 Content Availability

We may update, change, replace or remove Digital Content at any time to improve
the overall service. We will ensure that such changes do not materially reduce
the core value of your membership.

 

C. Member Discounts & Early
Access

 

2.7 Exclusive Member Benefits

As a BalanceClub Member, you may receive:

•       member-only discounts on
selected products.

•       early access to limited edition
items, promotions or events.

•       personalised offers based on
your membership activity.

•       These benefits may vary over
time and are subject to availability.

 

D. Events & QR Code Check-In

2.8 Member Access to Events

Your subscription grants access
to selected Balance-hosted or Balance-affiliated events, workshops and sessions
(“Events”), subject to availability and any event-specific terms.

Some events may require
pre-booking, capacity limits or additional eligibility criteria.

 

2.9 QR Code Check-In

When attending an event, you
will be required to:

• present your unique
Balance QR code, and

• confirm your acceptance
of the Event Terms & Conditions at the point of check-in.

Your QR code is unique to you
and must not be shared with others. Misuse may result in suspension or
cancellation of your membership.

2.10 Event Changes

We may change, reschedule or cancel Events due to operational, safety or venue-related
requirements. If we cancel an event, we will notify Members as soon as
reasonably possible.

 

E. Monthly Giveaways

2.11 How Giveaways Work

Members may be eligible to enter our monthly wellness experience giveaway,
which may include:

•       fitness or
wellbeing classes.

•       padel or sports bookings.

•       dining or
lifestyle experiences.

•       hotel stays.

• other wellness-focused
rewards.

 

2.12 Entry Requirements

To be entered into the monthly giveaway draw, you may be required to:

• log in to your account;
and

• complete an activity such
as feedback, a review or a short submission (“Member Content”),

before the monthly cut-off date.

No purchase is necessary beyond
your existing subscription.

2.13 Prize Fulfilment

•       Winners will be selected at
random from eligible entries.

•       Prizes are typically provided in
the form of a gift card or digital voucher from one of our partnered vendors.

•       There is no cash alternative.

Giveaways are subject to
separate promotional rules, which we will publish or link to each month.

 

F. Pricing & Changes to the
Service

 

2.14 Current Pricing

The current subscription price is £6.99 per month, per user.

This price is subject to change in accordance with clause 2.16.

 

2.15 What the Subscription Fee
Covers

Your monthly fee covers:

• access to the Digital
Content library;

• monthly loyalty points.

• birthday points.

• eligibility for
monthly giveaways.

• member discounts and
early access benefits.

• access to selected Events.

•       operation and maintenance of
your BalanceClub account.

 

2.16 Price Changes

We may update the subscription price from time to time.

If we do:

•       we will provide you with at
least 30 days’ notice;

•       the new price will apply from
your next billing date after that notice period.

•       If you do not agree to the new
price, you may cancel your subscription before the change takes effect.

 

G. Service Amendments

2.17 Adjustments to the
Subscription Service

We may modify
the BalanceClub service from time to time to:

• improve the overall experience.

• add or remove features.

• comply with legal or
regulatory changes.

• update the Digital
Content library.

Any change will be communicated
in a fair and proportionate way, and we will not make changes that materially
reduce the core value of your subscription without reasonable notice.

 

 

SECTION 3 — Billing
& Payments.

 

3.1 Monthly Subscription Fee

Your BalanceClub subscription is billed on a monthly recurring basis.
By subscribing, you authorise us—and our chosen subscription billing
provider—to automatically charge your selected payment method every month until
you cancel.

The current subscription price
is £6.99 per month, per user (subject to change under clause 3.13).

 

A. Payment Processing

 

3.2 Payment Method

You must provide a valid payment method (such as a debit or credit card) when
subscribing.

All payments are securely processed through our third-party subscription
provider (e.g., Recharge, Appstle or similar), acting on our behalf.

 

3.3 Payment Authorisation

By subscribing, you confirm that you:

• are authorised to use the
payment method provided.

• authorise recurring
monthly charges until cancellation.

• understand that failure
to maintain valid payment details may result in suspension of your membership.

 

3.4 Payment Currency

All charges are made in GBP (£).

 

B. Billing Dates & Renewal

 

3.5 Renewal Cycle

Your subscription renews automatically every month on the billing date shown in
your account.

You will continue to be billed unless and until you cancel in accordance with
clause 3.10.

 

3.6 Billing Date Changes

Your billing date may shift if:

• your payment method fails.

• The subscription provider
retries payment.

• A billing cycle shorter
or longer than 30 days occurs for operational reasons.

Any adjustments will be shown in
your account dashboard.

 

C. Failed or Missed Payments

 

3.7 Failed Payments

If a payment attempt fails, the subscription provider may:

•       automatically retry
the payment;

•       notify you via email;

•       request that you update your
payment method.

 

3.8 Suspension for Non-Payment

If payment remains unsuccessful
after multiple retries, we may:

•       suspend access to
Digital Content;

•       deactivate your loyalty
points accrual;

•       prevent event bookings;

•       pause your entry into giveaways.

•        

Once payment is successfully processed,
access may be reinstated.

 

3.9 Cancellation for Continued
Non-Payment

If payment remains outstanding beyond a reasonable period, we may cancel your
subscription.

Any accrued points, benefits or entries will be lost.

 

D. Cancellations &
Cooling-Off

 

3.10 How to Cancel

You may cancel your subscription at any time via your
online BalanceClub account.

Upon cancellation:

• your access continues
until the end of your current billing period.

• No further payments will
be taken.

• Loyalty points accrued
will expire at the end of the billing period.

• Access to Digital Content
and Events will end when your membership ends.

 

3.11 Cooling-Off Period (14
Days)

Under UK consumer law, you have
a 14-day cooling-off period from the date you first subscribe.

However, by accessing or
downloading any Digital Content during this period, you expressly consent to
immediate supply and agree that your right to cancel without charge is waived.

If you have not accessed any
Digital Content and you cancel within the 14-day period, you will receive a
full refund.

 

3.12 Refunds

We do not offer refunds for:

•       partial months;

•       unused benefits;

•       unused loyalty points;

•       failure to attend an event once
booked (unless statutory rights apply).

Refunds may be provided where
required by law or in exceptional circumstances at our discretion.

 

E. Price Changes

 

3.13 Price Adjustments

We may update subscription pricing from time to time.

If we do:

•       We will give you at least 30
days’ notice.

•       The new price will apply from your
next renewal date after the notice period.

 

If you do not agree to a new
price, you may cancel before the change takes effect.

 

F. Account Information &
Updates

 

3.14 Accurate Information

You must ensure your account details including your email address and
payment information—remain accurate and up to date.

 

3.15 Invoices & Receipts

Invoices or receipts for subscription payments will be sent to the email
address associated with your account.

 

3.16 One Subscription Per Person

Each subscription is individual.

Sharing login credentials or using another person’s account is prohibited and
may result in cancellation.

 

G. Fraud & Misuse

 

3.17 Fraudulent Activity

We reserve the right to suspend or cancel your subscription immediately if we
detect or reasonably suspect:

 

• fraudulent payment activity.

• misuse of
membership benefits.

• sharing of accounts or
QR codes.

• attempts to exploit giveaways.

• attempted reversal or
chargeback without a valid cause.

 

SECTION 4 — Your Account.

 

4.1 Creating Your Account

To use BalanceClub, you must create an account using accurate, complete
and up-to-date information. You agree to update your details if they change,
including your name, contact information and payment method.

By creating an account, you
confirm that you meet the eligibility criteria in Section 1.

 

A. Eligibility & Personal
Use Only

 

4.2 Age Requirement

BalanceClub is available only to individuals aged 18 or over.

 

4.3 UK Residents Only

The service is intended for UK-based members. You must reside in the United
Kingdom to subscribe.

 

4.4 Personal Use Only

Your account is for your personal, individual use.

You must not:

• allow anyone else to use
your login.

• Share your membership
benefits with others.

• transfer your account or
subscription to another person.

• Use the account for
commercial or business purposes.

A breach of this clause may
result in immediate suspension or cancellation of the account.

 

B. Account Security

 

4.5 Protecting Your Login
Details

You are responsible for keeping your login details secure, including your
password and any authentication methods.

 

You must not:

• share your password
with anyone.

• allow others to access
your account.

• use another person’s
account or QR code.

 

4.6 Notification of Unauthorised
Use

If you suspect that your account, password or QR code has been compromised, you
must notify us immediately at support@beinbalance.uk (or the email we specify on your account
dashboard).

We may temporarily disable
access while we investigate.

 

C. QR Codes and Identity Checks

 

4.7 Unique QR Code

Your event QR code is unique to
you.

It functions as your digital membership pass and confirms your agreement to any
event-specific terms at the point of check-in.

Misuse—such as sharing
screenshots or lending the code to others—may result in:

• blocked event access,

• cancellation of your
membership,

• removal of loyalty
points,

• exclusion from giveaways.

 

D. Account Misuse &
Prohibited Activity

 

4.8 Prohibited Behaviour

You must not use your account or the BalanceClub platform to:

• impersonate
another person;

• access content you have
not paid for;

• bypass or attempt to
bypass security features;

• download, screen-record,
copy or redistribute Digital Content;

• interfere with the
experience of other Members;

• post or submit harmful,
abusive, defamatory or unlawful content;

• attempt to reverse
engineer or interfere with system functionality.

 

 

4.9 Monitoring & Enforcement

We may monitor account activity to ensure compliance with these Terms.

We reserve the right to remove
content, suspend accounts or take further action if necessary to protect other
users and the integrity of the BalanceClub platform.

 

E. Suspension or Termination by
Us

 

4.10 Grounds for Suspension

We may suspend or restrict your account immediately if we reasonably believe
that:

• your payment has failed.

• your account is compromised.

• you have breached
these Terms.

• you have misused
membership benefits.

• you have engaged in
fraudulent activity.

• you have behaved
inappropriately at an Event.

4.11 Grounds for Termination

We may terminate your account entirely if:

• breaches continue after
a warning.

• serious misuse is identified.

• fraudulent or abusive
conduct is proven.

• your conduct presents a
risk to staff, other Members or partner venues.

 

If we terminate your account for
misuse:

• your subscription ends
immediately,

• loyalty points are lost,

• giveaway entries are
void,

• access to the Digital
Content library stops.

No refunds are provided for
periods already billed unless required by law.

 

F. Closing Your Account

 

4.12 Voluntary Closure

You may close your account at any time.

Closing your account will automatically cancel your subscription at the end of
the current billing period.

 

Once your account is closed:

• your access to Digital
Content ends;

• loyalty
points expire;

• event access and giveaway
eligibility ends;

• your data will be handled
in accordance with our Privacy Policy.

 

SECTION 5 — Digital Content
& Intellectual Property .

5.1 Ownership of Digital Content

All Digital Content provided through BalanceClub—including workouts,
videos, written guides, recipes, nutrition information, articles, graphics,
audio, images, event materials, and all other resources—is owned by Wellbeing
Places Limited, our licensors, or our content partners (such as PTs,
nutritionists and wellness creators).

Digital Content is protected by
copyright, design rights, trade mark laws and all applicable
intellectual property laws.

All rights are reserved.

 

A. Your Licence to Use the
Digital Content

5.2 Personal, Limited Licence

When you subscribe, we grant you a personal, non-exclusive, non-transferable,
revocable licence to access and use the Digital Content for your own private,
non-commercial use only.

This licence allows you to:

• view Digital Content via
your Member account;

• stream
workout videos;

• access
wellness resources;

• download permitted
materials (where explicitly offered).

You do not own the Digital
Content and your access ends if your subscription ends.

 

B. Restrictions on Use

5.3 You must not:

•       Copy or share content

•       download, save or screenshot
protected materials unless the platform explicitly allows downloads;

•       repost or redistribute Digital
Content on social media or any website;

•       record your screen while viewing
workouts or resources;

•       share videos, PDFs, audio files
or guides with others;

•       publish or send Digital Content
to third parties.

 

Train or feed any AI

You must not use
any BalanceClub content—including text, workouts, videos, images,
nutrition guides or feedback—to train, develop, or improve any AI system,
machine learning model, LLM or automated tool.

Exploit content commercially

 

You must not:

• use any Digital Content
in a business or commercial setting;

• use our resources to
train clients, customers or classes;

• charge others
for access;

• create derivative works
based on Balance content.

Manipulate or access content improperly

You must not:

• scrape, crawl or
harvest content;

• bypass
technical restrictions;

• attempt to download
content not intended for download;

• access content through
unofficial or automated tools.

A breach of these restrictions
may result in immediate termination under Section 4.

 

C. Brand and Trade
Mark Protection

5.4 Brand Rights

“Balance”, “BalanceClub”, our logos, event names, and any other branding
or trademarks appearing in the Subscription Service are the property
of Wellbeing Places Limited.

You must not use our trademarks,
brand names or visual identity without explicit written permission.

 

D. Content Accuracy &
Updates

 

5.5 Accuracy of Content

We take reasonable care to ensure that Digital Content is accurate and up to
date, but we do not guarantee that:

• All information is
scientifically complete.

• All workouts or nutrition
content suit every individual.

• content will always be
available without interruption.

5.6 Updates and Modifications

We may replace, update or remove
Digital Content from time to time to:

• improve the service,

• maintain quality,

• introduce new creators or
partners, or

• comply with professional
guidance or law.

You will not be entitled to
compensation for changes to Digital Content unless required by law.

 

E. Fitness & Nutrition
Disclaimer

5.7 Wellness Content Is Not
Medical Advice

Digital Content provided
by BalanceClub is for general wellbeing and lifestyle information
only.

It is not:

• personalised medical
advice,

• professional diagnosis,

• physiotherapy guidance,

• clinical nutrition
support.

 

You should consult a GP or
qualified professional before beginning any new exercise or nutrition plan,
particularly if you have medical conditions, injuries, allergies or other
restrictions.

 

5.8 Your Responsibility for Safe
Use

By accessing Digital Content, you confirm that:

• you are fit to
participate safely in wellness and fitness activities;

• you will stop exercising immediately
if you feel pain, dizziness or discomfort;

• you understand that all
exercise and health actions you take are at your own risk.

We accept no liability for
injuries or issues arising from misuse of Digital Content, except where
required by law.

 

F. User-Generated Content

 

5.9 Ownership of Your Content

You retain ownership of any Member Content you submit (such as feedback or
reviews).

However, by submitting it, you grant us a royalty-free, worldwide, transferable
licence to use it for:

• service improvement.

• promotions.

• giveaways.

• marketing.

• analytics.

You confirm that your Member
Content does not infringe any third-party rights.

 

G. Termination of Access

5.10 End of Licence

Your right to access Digital
Content ends when:

• your subscription
is cancelled;

• your account
is terminated;

• we withdraw or
replace content;

• you breach these Terms.

 

Downloading, sharing, or
retaining Digital Content after termination is prohibited.

 

SECTION 6 — Acceptable Use
& Conduct.

BalanceClub is designed to
be a positive, respectful and safe environment—both online and at in-person
Events. To protect our community, our staff, our partners and our members,
the following standards apply.

 

A. General Conduct Expectations

 

6.1 Respect and Safety

You must behave
respectfully and responsibly at all times when using the Subscription
Service or attending any Balance event. You must not engage in conduct that:

• harasses, threatens or
intimidates staff, Members or partners.

• is abusive, aggressive
or discriminatory.

• creates an unsafe
environment for others.

• disrupts Events or
interferes with other Members’ enjoyment of the service.

 

We reserve the right to deny
entry to Events or suspend your membership immediately if necessary to protect
others.

 

B. Online Conduct

 

6.2 Prohibited Online Behaviour

When using
the BalanceClub platform, submitting feedback, or interacting with
the service in any digital format, you must not:

 

• post or submit content
that is illegal, hateful, defamatory, obscene or discriminatory.

• upload or transmit
viruses, malware, bots or harmful code.

• attempt to interfere with
or disrupt the operation of the platform.

• attempt to circumvent
security features or access areas you are not authorised to access.

• impersonate another
Member, staff member or partner.

• send unsolicited
communications, spam or promotional materials.

• engage in data scraping,
harvesting or unauthorised data collection.

 

Any breach of this clause may
result in:

 

• removal of your content.

• restriction of your account.

• cancellation of
your subscription.

• reporting to authorities
if required.

 

C. Conduct at Events

6.3 Event Behaviour

By attending any Balance event,
you must:

• comply with all Event
Terms & Conditions.

• behave respectfully and
follow staff guidance.

• use your own QR code and
not someone else’s.

• follow all health &
safety instructions provided by Balance staff or venue partners.

• refrain from behaviour that
could endanger yourself or others.

 

6.4 Alcohol, Substances &
Safety

We may refuse entry or ask you to leave an event if we reasonably believe that
you:

• are intoxicated.

• are under the influence
of drugs.

• pose a safety risk.

• are engaging in
disruptive or inappropriate conduct.

 

No refunds or compensation will
be provided if you are removed due to misconduct.

 

D. Misuse of Membership Benefits

 

6.5 Strictly Prohibited Misuse

You must not:

• share or sell
loyalty points.

• manipulate or
artificially generate giveaway entries.

• share screenshots of your
QR code.

• attempt to redeem
benefits that do not belong to you.

• duplicate, forge or
reproduce your QR code.

• misrepresent your
identity or eligibility.

 

6.6 Fraud or Attempted Fraud

Any suspected or confirmed misuse—including fake user accounts, fraudulent
entries, or misuse of loyalty points—may result in:

 

• immediate suspension or
termination of your subscription.

• loss of all loyalty points.

• voiding of giveaway entries.

• refusal of entry to Events.

• legal action if appropriate.

 

E. Community Standards

6.7 Respect for Staff &
Partners

We have a zero-tolerance approach to abuse or inappropriate behaviour towards:

 

• Balance staff.

• customer service teams.

• event hosts or instructors.

• external partners or venues.

 

 

Failure to comply may result in
immediate removal from the service.

6.8 Respect for Other Members

BalanceClub is a community. You must not:

 

• film or photograph other
Members at events without their consent.

• share another
Member’s information.

• behave in a way that
causes discomfort or harm to others.

 

F. Enforcement & Our Rights

 

6.9 Monitoring

We may monitor Member submissions, account activity and event conduct to
maintain a safe environment. This may include reviewing feedback entries,
flagged submissions or event attendance integrity.

 

6.10 Action We May Take

If we believe you have breached these Terms, we may take any of the following
actions without notice:

 

• remove or edit
Member Content;

• temporarily restrict
your account;

• deny you access
to Events;

• withhold
loyalty points;

• cancel
giveaway entries;

• suspend or terminate
your account;

• refuse
future membership;

• inform venue partners or
authorities if required.

6.11 No Refunds for Breach

If your membership is restricted
or terminated due to misconduct or breach of these Terms, you will not be
entitled to a refund or compensation for any unused portion of your
subscription.

 

SECTION 7 — User-Generated
Content (UGC) .

BalanceClub encourages
Members to share feedback, experiences and insights to help us improve the
service and to participate in monthly giveaways. To protect both you and the
Balance community, the following terms apply to all content you submit.

 

A. Definition of User-Generated
Content

7.1 What Counts as UGC

“User-Generated Content” or “UGC” includes any content you upload, submit,
post, or provide to us through the Balance platform or in connection with the
Subscription Service. This includes:

• reviews, comments
or feedback.

• written submissions
for giveaways.

• event reviews or
follow-up notes.

• suggestions, ideas or
feature requests.

• images or video
voluntarily submitted to us.

• responses to surveys or
wellness check-ins.

• any materials you upload
to your profile (if applicable).

 

UGC does not include information
collected under our Privacy Policy (which is governed separately).

 

B. Responsibility for Your
Content

7.2 You Are Responsible for Your
UGC

You confirm that:

 

• your UGC is your own
original work, or you have the right to submit it;

• your UGC does not
infringe any intellectual property rights;

• your UGC is accurate,
honest, and not misleading;

• your UGC complies with
all laws and regulations.

 

 

You accept full responsibility
for any harm or liability arising from your UGC.

 

C. Acceptable Content
Requirements

7.3 Prohibited Content

You must not submit UGC that:

• contains hateful,
discriminatory, abusive or threatening material;

• is defamatory, obscene
or harassing;

• includes personal
information belonging to someone else;

• impersonates
another person;

• promotes violence,
illegal activity, or self-harm;

• contains viruses,
ransomware, malware or harmful code;

• includes advertising or
commercial promotion;

• is submitted with
fraudulent intent (e.g., creating fake accounts for giveaways).

We operate a zero-tolerance
policy for harmful or abusive content.

 

D. Licence You Grant to Us

7.4 Rights to Use Your UGC

By submitting UGC, you grant Wellbeing Places Limited a:

• worldwide,

• royalty-free,

• non-exclusive,

• perpetual,

• irrevocable,

• transferable,

• sub-licensable

licence to use your UGC for any
lawful purpose connected to BalanceClub, including:

• improving the service.

• content development.

• customer insight.

• promotional materials.

• marketing and brand communications.

• social media content.

• event or prize announcements.

• testimonials.

• internal staff training.

You waive any moral rights you
may have in your UGC, where permitted by law.

 

E. Moderation & Removal

7.5 Our Moderation Rights

We may, at our discretion:

 

• moderate, review or
screen UGC before or after submission.

• remove, hide or edit UGC
for any reason.

• refuse to publish UGC
that breaches these Terms.

• remove UGC without giving
reasons or notice.

 

We do not guarantee that we will
moderate all UGC, nor do we undertake a duty to monitor continuously.

 

7.6 Reporting Content

If you believe any UGC violates these Terms or infringes your rights, you may
notify us at:

support@balanceclub.uk (or the designated address in
your Member area).

We will review your report and
act appropriately.

 

F. UGC and Monthly Giveaways

 

7.7 Eligibility Requirements

Certain giveaways require you to submit UGC—such as a review or monthly
check-in—before the cut-off date.

You understand and agree that:

• your UGC must comply with
these Terms to count as an entry;

• fraudulent, duplicate or
ineligible UGC will void your entry;

• submitting UGC does not
guarantee a prize;

• we may use UGC submitted
for giveaway entry for service improvement and promotional purposes.

 

7.8 Random Selection

Where giveaways involve UGC submission, your feedback will never be judged or
scored.

Winners are selected at random from eligible entries.

 

G. Use of Images or Video
Submitted by You

7.9 Voluntary Submissions Only

If you voluntarily submit photos or videos to Balance or tag us on social
platforms, you confirm that:

• you are the owner of
the content.

• everyone who appears in
the content has given permission.

• We may use it under the
licence in clause 7.4.

 

We will always ask for
additional consent before using identifiable imagery in wider marketing
campaigns.

 

H. Your Privacy

7.10 UGC vs. Personal Data

These UGC terms apply to content you intentionally submit for publication or
feedback purposes.

Your personal data (email,
address, health indications, etc.) is handled strictly under our Privacy Policy
and is not treated as UGC unless you explicitly publish it.

 

I. Survival of This Section

 

7.11 Continued Application After
Termination

The licence you grant under this Section 7 continues even if:

• your subscription ends,

• your account is closed,

• You stop using the
service.

 

SECTION 8 —
Events Terms .

BalanceClub Events are
curated to bring Members together through movement, learning, connection and
wellbeing experiences. These terms apply to all live, in-person or
partner-hosted events (“Events”) offered as part of your subscription.

 

A. Event Access &
Eligibility

 

8.1 Member-Only Access

Events are exclusively for active BalanceClub Members unless
otherwise stated.

You must have:

• an active, paid-up
membership, and

• your personal Balance QR
code.

 

8.2 QR Code Check-In

Your QR code is your digital event ticket.

By scanning your QR code at an
Event, you confirm you agree to:

• these Event Terms.

• any Event-specific
conditions shown at booking.

• venue rules and safety
requirements.

 

Sharing or lending your QR code
is strictly prohibited.

 

8.3 Capacity & First-Come
Allocation

Most Events have limited capacity. Admission is offered on:

• a first-come,
first-served basis, or

• pre-booking basis (where
specified).

We cannot guarantee a place at
every Event.

 

B. Event Bookings &
Attendance

 

8.4 Booking Requirements

Some Events require advance booking. Bookings must be made via:

• your
Balance account;

• a link provided in the
Member dashboard; or

• the partner venue’s
booking portal (where applicable).

8.5 Confirmation of Attendance

Your booking is confirmed only
once you receive a confirmation email or booking message.

 

8.6 Arrival & Late Entry

You must arrive at the time stated.

We may refuse late entry to ensure safety or minimise disruption.

 

 

C. Event Changes, Cancellations
& Rescheduling

8.7 Our Right to Change Events

We may alter, postpone, or
cancel an Event at any time for reasons including:

• venue availability;

• instructor illness;

• safety concerns;

• adverse weather (for
outdoor events);

• partner cancellation.

 

Where possible, we will notify
you with as much notice as reasonably practicable.

 

8.8 Your Right to Cancel

You may cancel your place at any Event but:

• no refunds apply
(membership benefits come as a bundle);

• repeated no-shows without
cancellation may affect future eligibility.

8.9 Rescheduling

If an Event is rescheduled, your
booking will typically transfer to the new date.

If you cannot attend the new date, this does not entitle you to compensation.

 

D. Conduct at Events

 

8.10 Expected Behaviour

You must behave respectfully and follow all instructions from Balance staff or
venue partners. This includes:

• complying with health
& safety procedures;

• using
equipment responsibly;

• refraining from
disruptive or inappropriate behaviour.

8.11 Photography & Filming

You must not:

• take photos or videos of
other attendees without their consent.

• record the instructor or
the session unless expressly allowed.

 

Balance may photograph or film
Events for marketing purposes.

We will make reasonable efforts
to inform attendees in advance.

If you do not wish to appear in
promotional material, please notify staff on arrival.

 

E. Health, Fitness & Safety

8.12 Health Declaration

By attending an Event, you
confirm that you:

• are fit and able to
participate safely.

• have no medical condition
that would make participation unsafe;

• will stop immediately if
you experience pain, dizziness or discomfort.

Balance staff cannot provide
medical advice.

Seek professional advice before participating if you are unsure of your
suitability.

 

8.13 Assumption of Risk

You participate in Events at your own risk.

We are not liable for injuries or issues arising from:

• improper use of equipment.

• failure to follow instructions.

• underlying medical conditions.

• unsafe behaviour by
attendees.

 

We do not exclude liability for
negligence where it cannot be legally excluded.

 

8.14 Venue Rules

You must comply with all venue instructions, including:

• check-in procedures.

• safety briefings.

• equipment rules.

• age restrictions.

• clothing/footwear
requirements.

Failure to comply may result in
refusal of entry.

 

F. Partner-Hosted Events &
External Venues

8.15 Third-Party Providers

Some Events are run by external
providers. Where this applies:

• We act as
introducers only.

• The partner is
responsible for the delivery of the session.

• Their terms may apply in
addition to ours.

8.16 Partner Liability

Balance is not responsible for:

• the safety or condition
of partner venues.

• the conduct of
third-party staff.

• the fulfilment or quality
of partner-hosted experiences.

 

Any issues with a partner must
be raised directly with them unless otherwise stated.

 

G. Alcohol, Substances &
Behavioural Issues

8.17 No Alcohol or Drugs

You may be refused entry or removed from an Event if:

• you are intoxicated;

• under the influence
of drugs;

• acting aggressively,
abusively or unsafely.

 

8.18 Immediate Removal

We reserve the right to remove
you from any Event without refund if your conduct poses a risk to yourself,
other attendees, staff or partners.

Repeated misconduct may result
in termination of your membership.

 

H. Liability

 

8.19 Our Liability to You

We are responsible for:

• foreseeable loss caused
by our negligence.

• failing to provide
services with reasonable care and skill.

• any liability that cannot
be excluded by law.

We are not liable for:

• personal items lost or
stolen at Events.

• injuries caused by
failure to follow instructions.

• injuries caused by
ignoring medical advice.

• actions of third-party
instructors or venues.

 

SECTION 9 — Giveaways &
Competitions Terms .

BalanceClub runs monthly
giveaways as part of your membership benefits. These terms apply to all prize
draws, competitions and promotions offered through the Subscription Service
(“Giveaways”).

 

A. Eligibility

9.1 Member Eligibility

To enter any Giveaway, you must:

• be an active,
paid-up BalanceClub Member at the time of entry.

• hold an active
Balance account.

• be a UK resident aged 18
or over.

9.2 One Entry Per Member

Unless otherwise stated, each
Member may submit one entry per Giveaway.

 

9.3 No Purchase Necessary Beyond
Membership

Giveaways form part of the subscription bundle. No additional purchase is
required.

 

9.4 Exclusions

You may not enter if you are:

• a Balance or Wellbeing
Places employee.

• directly involved in
creating or administering the Giveaway.

• a family member of any
person described above (at our discretion).

 

B. How to Enter

9.5 Monthly Entry Mechanism

To enter the monthly Giveaway,
Members must:

• log in to
their BalanceClub account, and

• complete the required
activity (e.g. review, feedback, monthly check-in),

before the published cut-off date.

 

9.6 Entry Requirements

Entries must:

• be submitted through your
own account.

• comply with the UGC terms
in Section 7.

• be honest, genuine and
not misleading.

 

9.7 Disqualified Entries

We may disqualify entries that:

• are incomplete or fraudulent.

• breach these Terms.

• are submitted multiple
times using fake or duplicate accounts.

• violate the Acceptable
Use policy.

 

C. Winner Selection

9.8 Random Selection

Winners are selected at random
from all eligible entries using a fair and verifiable process compliant with
the UK CAP Code.

 

9.9 No Judging of Feedback

Feedback content submitted
for an entry is not scored or evaluated.

It is the act of providing
genuine feedback that qualifies you for the draw.

 

9.10 Number of Winners

Unless otherwise stated, there will be 1 winner per month.

 

9.11 Notification

Winners will be contacted via the email registered to their Balance account
within 5 working days of the draw.

If the winner cannot be reached
after two attempts within 7 days, we may select another winner.

 

D. The Prize

9.12 Prize Description

Each month, the prize is a wellness experience chosen from our partnered
vendors, typically provided as a gift card, credit, or digital voucher.
Examples include:

• fitness class or
studio session.

• padel or sports booking.

• spa, wellbeing or
therapy experience.

• dining experience.

• hotel break.

• other lifestyle
experiences.

9.13 No Cash Alternative

There is no cash alternative.

Prizes are non-refundable, non-transferable and cannot be exchanged.

 

9.14 Prize Availability

All prizes are subject to availability.

If a particular prize or partner is unavailable, we reserve the right to
replace it with an alternative of equal or greater value.

 

E. Partner Terms &
Responsibilities

 

9.15 Third-Party Provider Terms

Many prizes are fulfilled by our partners.

By accepting a prize, you agree to their terms including:

• booking conditions.

• expiry dates.

• cancellation policies.

• venue rules and safety
requirements.

 

9.16 Liability for Third-Party
Experiences

Partners are solely responsible for delivering the prize.

Balance is not liable for:

• the quality or enjoyment
of the experience.

• cancellations by
the provider.

• venue or provider safety.

• any interactions between
you and the provider.

 

F. Fairness, Fraud &
Misconduct

9.17 Fraud Prevention

We may disqualify or refuse
entry if we suspect:

• duplicate accounts.

• manipulated entries.

• artificial or automated
submission tools.

• sharing or selling
giveaway access.

• abusive behaviour.

9.18 Termination for Misconduct

Serious misuse may result in:

• removal from the Giveaway.

• forfeiture of the prize.

• suspension or
cancellation of your Balance membership.

 

G. Publicity & Announcements

 

9.19 Announcement of Winners

We may announce winners by first name and initial, unless you request
otherwise.

 

9.20 Use of Images/Statements

If you choose to submit photos, testimonials or share your experience
voluntarily, these may be used under the UGC licence granted in Section 7.

We will always seek explicit consent before using identifiable images in
advertising campaigns.

 

H. Data Protection

9.21 Personal Data Use

Your personal data will be used
solely for:

• administering
the Giveaway;

• verifying eligibility;

• contacting winners.

We comply fully with UK data
protection laws.

For full details, see our Privacy Policy.

 

I. Prize Issues & Delivery

9.22 Lost or Unreceived Prizes

If a prize is lost in transit or not received:

• we will make reasonable
efforts to reissue it;

• digital vouchers will be
re-sent via email;

• physical vouchers may be
replaced at our discretion.

We are not responsible for
delays caused by partners.

 

9.23 Winner Unable to Redeem

If you cannot redeem your prize (e.g., schedule, location, availability):

• no cash or alternative
compensation will be provided;

• you may request an
alternative partner experience, subject to availability.

 

J. Legal Compliance

 

9.24 CAP Code Compliance

All Giveaways comply with the UK CAP Code (Committee of Advertising Practice)
and ASA promotional rules.

 

9.25 Our Decisions Are Final

Our decisions on eligibility, prize allocation and winner selection are final.

We will not enter into correspondence regarding outcomes unless
required by law.

 

SECTION 10 — Liability,
Disclaimers & Risk Notices .

This section applies to your use
of the Subscription Service, including events, digital content, workouts,
nutritional information, giveaways, rewards, and any partner experiences.

 

A. General Liability Position

10.1 No Exclusion of Mandatory
Rights

Nothing in these Terms excludes or limits liability for:

• death or personal injury
caused by our negligence.

• fraud or fraudulent misrepresentation.

• any rights you have under
UK consumer law that cannot legally be excluded.

10.2 Foreseeable Loss Only

We are only responsible for loss
or damage you suffer that is:

•       a direct result of our breach;
and

•       reasonably foreseeable.

•       We are not liable for any loss
that is unforeseeable, indirect, or consequential.

 

B. Events, Activities &
Exercise Content

BalanceClub provides access
to:

• workouts, fitness videos,
and exercise content.

• events and
in-person activities.

• digital classes, tips and
wellbeing resources.

Because wellbeing and exercise
carry inherent risks, the following applies:

 

10.3 No Substitute for
Professional Advice

Exercise, fitness and nutrition content is general information only.

It is not medical advice and must not be treated as such.

 

10.4 Health Responsibility

By using the Service, you confirm you are fit and able to participate safely.

You must not take part in any
Balance or partner activity if you:

• have been advised not
to exercise.

• have any medical
condition that may be affected by physical activity.

• are pregnant (unless the
content is explicitly pregnancy-safe);

• have injuries that may be
aggravated.

10.5 Your Duty to Assess Risk

You are responsible for:

• assessing your own
fitness level.

• stopping any activity
immediately if you feel discomfort, pain or dizziness.

• taking medical advice
before starting any new exercise programme.

10.6 No Liability for
Pre-Existing Conditions

We do not accept liability for
injuries resulting from:

• unsafe environments in
your home.

• failure to follow instructions.

• ignoring health warnings.

• pre-existing medical conditions.

 

C. Events & Attendance

 

10.7 Event Entry Conditions

By attending any Balance event, you agree to:

• comply with venue rules.

• behave respectfully.

• follow staff instructions.

• adhere to any health
& safety requirements.

 

10.8 No Guarantee of
Availability

Events may have limited capacity and are offered on a first-come-first-served
basis.

10.9 Event Cancellations

We may cancel or reschedule events due to:

• venue issues.

• safety concerns.

• staff availability.

• force majeure events
(weather, strikes, illness).

We do not accept liability for
costs you incur (transport, accommodation, etc.).

 

D. Digital Content &
Third-Party Resources

10.10 External Experts

BalanceClub content may include contributions from:

• personal trainers,

• nutritionists,

• wellbeing specialists,

• external partners.

We do not guarantee the accuracy
of any third-party content.

 

10.11 No Warranties

All digital resources are provided “as is”, including:

• workouts.

• recipes.

• wellbeing guides.

• partner resources.

We make no representations that
content will:

• meet your needs.

• be uninterrupted or
error-free;

• achieve specific health
outcomes.

 

E. Third-Party Partners,
Experiences & Discounts

 

Balance provides members with
access to:

• external studios.

• restaurants.

• spas.

• hotels.

• health or fitness providers.

• hospitality and retail
partners.

 

10.12 Partner Responsibility

We are not responsible for:

• the actions of
partner venues;

• the safety of
their premises;

• any injury, dissatisfaction
or loss you experience during a partner activity;

• cancellations or delays
by the partner.

 

10.13 Partner Terms Apply

You must comply with any partner rules, including:

• booking rules.

• expiry dates.

• minimum age.

• physical or skill requirements.

• dress codes or equipment
rules.

 

10.14 No Guarantee of
Availability

Partners or discounts may change without notice.

Experiences are subject to availability.

 

F. Discounts, Offers & Early
Access

 

10.15 No Guarantee of Stock

Discounts only apply while stock lasts.

Some products or experiences may be excluded.

 

10.16 Offers Can Change

We reserve the right to:

• withdraw offers.

• change discount levels.

• amend early access periods.

• limit product quantities.

 

G. Giveaways

Liability and responsibilities
relating to monthly Giveaways are set out in Section 9. This includes:

• partner liability.

• alternative prize options.

• availability of experiences.

• exclusions for
consequential loss.

 

H. Technology & Platform
Issues

10.17 No Guarantee of
Availability

We do not guarantee that the
Service will always be:

• secure,

• uninterrupted,

• error-free,

• compatible with your
device.

10.18 No Liability for Technical
Issues

We are not liable for:

• internet outages.

• Shopify platform downtime.

• app failures.

• device malfunctions.

• data loss not caused by
us.

 

I. Overall Limit on Liability

10.19 Maximum Liability

Except where the law prevents limitation, our total liability to you in
connection with the Subscription will not exceed:

the total subscription fees paid
by you in the preceding 12 months.

 

J. Your Responsibility to
Protect Your Account

10.20 Account Safety

You are responsible for:

• keeping your login
details confidential.

• preventing
unauthorised access.

• notifying us immediately
of suspected misuse.

We are not liable for losses arising from:

• stolen passwords.

• unauthorised access
caused by you.

• shared accounts.

 

K. Indemnity

10.21 Member Indemnity Clause

You agree to indemnify and hold us harmless against claims, losses or damages
arising from:

• misuse of the Service.

• breach of these Terms.

• unsafe participation
in activities.

• violation of
partner terms.

• unauthorised commercial
use of content.

 

SECTION 11 — Pricing, Billing,
Fees & Automatic Renewal.

This section explains how
subscription fees are charged, how renewals work, how price changes are
handled, and how you may cancel.

 

A. Subscription Fees

 

11.1 Current Price

The standard BalanceClub fee is £5.99 per month, per user.

Prices may change – see Section 11.6 for details.

 

11.2 Taxes

Subscription fees include VAT (where applicable) at the prevailing UK rate.

 

11.3 One Membership Per Person

You may only hold one active BalanceClub subscription per individual
account.

 

B. Billing Cycle & Automatic
Renewal

 

11.4 Monthly Billing

Subscriptions are billed monthly in advance on the date you first subscribed.

Example:

If you subscribed on the 12th, you will be charged on the 12th of each month
thereafter.

 

11.5 Automatic Renewal

Your subscription automatically renews each month unless cancelled.

By subscribing, you agree to:

• recurring monthly
charges,

• automatic billing via
your chosen payment method.

This continues until you cancel your subscription.

 

C. Payment Methods

 

11.6 Accepted Methods

We accept payment through Shopify-approved processors (e.g., Stripe, PayPal,
Apple Pay, Google Pay).

You must maintain an active, valid payment method.

 

11.7 Failed Payments

If we are unable to take payment, we may:

• retry the payment several
times,

• ask you to update your
payment method,

• pause your membership
benefits,

• Terminate your
subscription if payment is not received.

We are not responsible for:

• bank charges.

• overdraft fees.

• exchange or conversion
fees applied by your bank.

 

D. Price Changes

11.8 Notification of Changes

We may change subscription pricing at any time.

We will give you at least 30 days’ notice by email before any price increase
takes effect.

 

11.9 Your Right to Cancel

If you do not agree to a price change, you may cancel your subscription at any
time before the new price takes effect.

Continued use after the effective date means acceptance of the new price.

 

11.10 Promotional or
Introductory Prices

Any temporary promotional price will revert to the standard monthly price once
the promotional period ends.

 

E. Free Trials &
Introductory Offers

 

11.11 Free Trials

If offered, free trials are available once per person.

At the end of any trial period, your subscription converts to a paid membership
automatically unless cancelled before the trial ends.

 

11.12 Introductory Offers

Introductory rates may be offered. These apply only to eligible new members and
revert to the standard rate after the offer period.

 

F. Cancellation by You

11.13 How to Cancel

You can cancel your subscription at any time through your Balance account page
or by contacting Customer Support.

 

11.14 Effect of Cancellation

When you cancel:

• you will continue to have
access until the end of your current billing period;

• no refunds are issued for
partial months or unused benefits (unless required by law).

 

11.15 Rejoining

If you cancel and later rejoin, your new subscription may be subject to updated
pricing or revised terms.

 

G. Cancellation by Us

 

11.16 When We May Cancel

We may suspend or terminate your subscription if:

• you breach these Terms.

• payment repeatedly fails.

• you misuse events,
discounts, or community features.

• fraudulent or suspicious
activity is detected.

 

11.17 Refunds on Cancellation by
Us

If we cancel your subscription without cause, we will refund the unused portion
of your current month.

No refund is given if we cancel due to your breach or misconduct.

 

H. Refunds

11.18 Digital Subscription
Refunds

Under the Consumer Contracts Regulations, digital subscription services that
begin immediately are not refundable once access has been granted, unless:

 

• we fail to supply
the service.

• the service is
significantly defective.

• required by law.

 

11.19 Billing Errors

If you believe you have been incorrectly charged, contact Customer Support.

If an error occurred, we would correct it and issue a refund where
appropriate.

 

I. Upgrades, Downgrades &
Account Changes

11.20 Upgrades

Any future upgrade tiers (if launched) may begin immediately with a pro-rated
charge.

 

11.21 Downgrades

If available, downgrades take effect at the start of your next billing cycle.

11.22 Changing Payment Method

You can update your payment method at any time through your account.

 

J. Account Sharing &
Commercial Use

11.23 One User Per Membership

Subscriptions are personal and may not be:

• shared;

• transferred;

• resold.

11.24 Commercial Use

Balance subscriptions are for personal use only and may not be used for
commercial training, coaching, or resale purposes.

 

K. Suspension for Misuse or
Breach

11.25 Temporary Suspension

We may temporarily restrict account access if:

• unusual account behaviour
is detected;

• policies
are breached;

• fraudulent activity is
suspected.

 

11.26 No Compensation

Suspension does not entitle you to compensation or refund unless the suspension
is our fault.

 

SECTION 12 — Events, Attendance
& QR Check-In Terms.

BalanceClub Members may be
invited to attend events including fitness sessions, social meetups,
wellness workshops, partner experiences, product launches, or similar
(“Events”). These terms apply to all Events organised or managed by Balance,
Wellbeing Places, or its partner venues.

 

A. Event Access &
Eligibility

12.1 Subscription Requirement

To attend a Member Event, you must have:

• an
active BalanceClub subscription;

• a valid
event booking;

• completed any required
confirmation steps.

 

12.2 Tickets & Capacity

Event spaces are limited. Registration is accepted on a first-come,
first-served basis.

 

12.3 One Booking Per Member

Unless otherwise stated, you may hold one place per Event.

 

12.4 Age Restrictions

Unless expressly noted otherwise, events are for 18+ only.

 

12.5 Identity Verification

You must present the QR code from your Balance account on arrival.

We may request ID to verify membership.

 

B. QR Check-In & Event Entry

12.6 QR Code Requirement

Entry to Events requires scanning your personalised QR code.

The QR code confirms that you:

• accept the
Event Terms;

• acknowledge the relevant
safety notices;

• agree to venue rules.

 

12.7 No Code, No Entry

If you cannot show a valid QR code, we may refuse entry.

 

12.8 Check-In Window

Members may be required to check in within a designated timeframe.

Late arrivals may be refused entry where the venue or activity requires
punctuality.

 

C. Behaviour, Conduct &
Safety

 

 

12.9 Behaviour Expectations

Members must always behave respectfully and professionally.

We may refuse entry or ask you to leave if you:

 

• behave in a disruptive,
abusive or unsafe manner;

• act in a way that risks
harm to yourself or others;

• attend under the
influence of alcohol or drugs;

• cause damage to property
or equipment.

 

12.10 Zero Tolerance for Abuse

Abusive behaviour towards staff, partners or other attendees may lead to:

• immediate removal from
the Event.

• suspension of your membership.

• permanent cancellation of
your membership.

 

12.11 Venue Rules

You must comply with all venue-specific rules, including health & safety,
dress codes, equipment rules and any instructions from venue staff.

 

D. Health, Fitness &
Physical Activity Disclaimer

 

12.12 Participation at Your Own
Risk

Certain Events involve physical activity (e.g., padel, Pilates, workouts,
movement-based classes).

By attending, you confirm you:

• are physically able
to participate.

• will stop immediately if
you experience discomfort or pain.

• will seek medical advice
if unsure about your ability to participate.

12.13 Pre-Existing Conditions

If you have any medical conditions, injuries, or health concerns, you must
consult a medical professional before attending.

 

12.14 Not Supervised Training

Unless explicitly stated, Events are not personalised training sessions.

 

12.15 No Liability for Unsafe
Environments

Balance is not responsible for:

• accidents resulting from
unsafe personal behaviour.

• inappropriate footwear/clothing.

• misuse of equipment.

• actions of other
attendees.

 

E. Event Changes, Cancellations
& Refunds

12.16 We May Cancel or
Reschedule

Events may change or be cancelled due to:

• unforeseen circumstances.

• staff illness or unavailability.

• venue issues.

• safety concerns.

• low attendance.

• severe weather.

 

12.17 No Compensation

Except where the law requires otherwise, we are not responsible for:

• travel costs.

• accommodation costs.

• loss of earnings.

• any indirect or
consequential losses.

 

12.18 Movement Between Venues

We may relocate an Event to another venue within a reasonable distance.

You will be notified as soon as possible.

 

12.19 Member Cancellations

If you cannot attend an Event you have booked, you must cancel through your
Balance account.

Late cancellations or repeated non-attendance may affect future booking
eligibility.

 

F. Photography, Filming &
Media

12.20 Event Photography

Events may be photographed or filmed for promotional or community purposes.

Notices will be displayed where this occurs.

12.21 Opt-Out

If you do not wish to appear in photographs or recordings:

• inform a staff member at
the start of the Event;

• avoid stepping into group
shots or filming zones.

 

12.22 Use of Images

Images or videos captured at Events may be used by Balance for:

• marketing;

• social media.

• website content.

• promotional materials.

 

Always in accordance with
privacy laws and Balance privacy notices.

 

G. Alcohol, Food & Venue
Policies

12.23 Alcohol Consumption

At events where alcohol is present:

• you are responsible for
your own consumption;

• you must
drink responsibly;

• you may be refused
service or ejected if unsafe.

 

12.24 Allergies & Dietary
Needs

Food may be provided by partner venues.

We cannot guarantee:

• allergen-free preparation;

• cross-contamination
prevention.

You must check with the venue
directly.

 

H. Event Partners &
Third-Party Liability

12.25 Partner Responsibility

Many Events are delivered by external partners who:

• control their own premises.

• provide their own instructors.

• are responsible for their
environment, equipment and safety.

 

Balance is not liable for
partner actions.

 

12.26 Third-Party Terms

By attending an Event, you also agree to the relevant venue or provider’s
terms, including:

• safety notices.

• equipment rules.

• waiver requirements.

• age restrictions.

 

I. Non-Transferability

12.27 Event Places Cannot Be
Sold or Transferred

Event bookings are personal to your subscription.

You may not assign, resell, transfer or gift your place to another person.

 

J. Removal From Events
& Membership Implications

12.28 Ejection Rights

We may remove you from an Event if:

• you breach these Terms.

• you
compromise safety;

• You behave inappropriately.

• You ignore staff
directions.

12.29 Repeated Misconduct

Repeated breaches may result in:

• Event access restrictions.

• temporary suspension.

• permanent termination of
your Balance membership (no refund given for the remaining month).

 

SECTION 13 — Digital Content,
Workouts & Expert Resources .

 

BalanceClub provides access
to digital content including fitness videos, workouts, recipes, wellbeing
resources, written guides, audio materials, and expert-led educational
materials (“Digital Content”). These terms apply to all such content.

 

A. Nature of Digital Content

13.1 General Information Only

All Digital Content is provided for general wellbeing, lifestyle and
educational purposes only.

It is not:

• tailored medical advice,

• tailored nutrition
advice,

• clinical guidance,

• mental health
counselling,

• rehabilitative therapy.

 

13.2 Not a Medical Service

BalanceClub is not a medical, healthcare or nutrition service.

No content should be used as a substitute for advice from:

• a doctor,

• medical professional,

• dietitian,

• qualified therapist.

 

B. Fitness Content and Workouts

13.3 Participation at Your Own
Risk

By accessing workout content, you confirm you:

• understand exercise
carries inherent risks,

• will participate safely
and responsibly,

• will stop immediately if
you experience pain, dizziness or discomfort.

 

13.4 Pre-Exercise Medical
Considerations

You must seek advice from a medical professional before following any workout
if:

• you have an injury or
medical condition.

• you are pregnant.

• You have recently
undergone surgery.

• You have been advised
against physical activity.

 

13.5 Technique and Instruction

Workouts provided may not include fully supervised technique instruction.

It is your responsibility to:

• modify movements as needed.

• avoid risky or
unsafe variations.

• ensure your space is safe
and free from hazards.

 

C. Nutrition & Food Content

13.6 Not Tailored to Individual
Needs

Nutrition content is general information only.

It is not personalised for:

• allergies,

• intolerances,

• medical conditions,

• dietary restrictions,

• pregnancy or
breastfeeding needs.

13.7 Allergen & Ingredient
Responsibility

Recipes and food information may contain allergens.

BalanceClub does not guarantee:

• allergen-free guidance,

• suitability for dietary
preferences.

You must check ingredients and
consult a professional if unsure.

 

D. Mental Wellbeing &
Lifestyle Guidance

13.8 Wellness Guidance

Mindset, lifestyle and wellbeing guidance is educational and inspirational
only.

13.9 Not a Therapeutic Service

Nothing in the Service constitutes therapy, counselling, or psychological
treatment.

If you are experiencing mental health concerns, you should seek support from a
qualified professional.

 

E. Access & Usage Rules

13.10 Personal Use Only

Digital Content is provided for personal, non-commercial use.

You may not:

• copy, share or
distribute content.

• publish content on
other platforms.

• Use content in commercial
coaching or training.

• resell or monetise
access.

 

13.11 Downloading & Storage

Some content may be available for download.

Downloaded content is licensed for personal viewing only and may not be
redistributed.

 

13.12 No Reverse Engineering

You may not:

• scrape, download in bulk,
or extract materials.

• reverse engineer audio/video.

• remove branding or
copyright notices.

 

F. Intellectual Property (IP)
Rights

13.13 Ownership of Content

All Digital Content remains the property of Balance, Wellbeing Places, or our
authorised creators.

This includes:

• videos

• workouts

• photography

• recipes

• written guides

• curated materials

• graphics

• branding

• user interfaces

 

13.14 Licence Provided to You

You receive a limited, revocable, non-transferable licence to access the
Digital Content while your subscription is active.

 

13.15 Termination of Licence

If your membership ends or is suspended, your licence to access all Digital
Content immediately ends.

 

G. Third-Party Experts &
Contributors

Balance works with:

• personal trainers (PTs)

• nutritionists

• wellbeing experts

• studios and coaches

• external content creators

13.16 Third-Party Expertise

Contributors provide content based on their own professional experience.

Balance does not guarantee:

• accuracy,

• suitability,

• scientific completeness,

• outcome-based results.

 

13.17 Not Responsible for
External Contributors

Balance is not liable for:

• the actions of
third-party experts.

• advice interpreted incorrectly.

• any injuries caused by
following third-party recommendations.

 

H. Technology & Access
Limitations

13.18 Availability

Digital Content may be:

• changed, updated or
removed at any time.

• temporarily unavailable
due to maintenance.

• affected by third-party
platform outages (e.g., Shopify, video hosting).

No compensation is provided for
temporary downtime.

 

13.19 Device Requirements

You are responsible for:

• ensuring your device
meets necessary system requirements.

• maintaining
internet connectivity.

• data charges imposed by
your mobile/ISP provider.

 

I. No Guaranteed Results

 

13.20 No Performance Guarantees

We make no representations that Digital Content will:

• improve health or fitness.

• assist weight loss.

• achieve aesthetic or
performance goals.

• provide specific
nutritional benefits.

Results vary by individual.

 

J. Safety and Environment
Responsibility

13.21 Safe Environment
Requirement

Before exercising, you must ensure that your environment is:

• free from obstacles.

• clean and dry.

• suitable for movement.

• large enough for the
workout type.

13.22 Equipment Use

If a workout references equipment, you are responsible for:

• correct use.

• equipment condition.

• appropriate
substitutions.

Balance is not responsible for
injuries caused by faulty or unsuitable equipment.

 

K. Indemnity

13.23 Member Responsibility

You agree to indemnify Balance and its partners from claims arising from:

• misuse of Digital Content.

• unsafe exercise environments.

• failure to follow instructions.

• ignoring medical
guidance.

 

 

SECTION 14 — User Reviews,
Feedback & Community Interaction.

As part of
your BalanceClub membership, you may submit written feedback,
reviews, suggestions, images, or other content (“User-Generated Content” or
“UGC”). The following terms apply to all UGC submitted on the site, in the app,
through the member portal, or in connection with monthly prize draws.

 

A. Nature of UGC

14.1 Your Responsibility

UGC includes any content you:

• write, upload or submit.

• share within the
Balance platform.

• upload as part of your
monthly entry activity.

• submit in surveys, forms,
or feedback tools.

 

You are solely responsible for
the content you submit.

 

14.2 Non-Confidential Content

UGC is considered non-confidential.

Do not include personal health details or sensitive information.

 

B. Acceptable Content Rules

14.3 UGC Must Be Lawful &
Respectful

Your UGC must not:

• be defamatory, abusive
or threatening.

• include discriminatory or
hateful content.

• contain sexually explicit
or inappropriate material.

• incite violence or
promote illegal activity.

• promote unsafe
health behaviours.

• misrepresent your
identity.

 

14.4 No Medical, Health or
Performance Claims

UGC must not contain:

•       medical claims,

•       disease-related claims,

•       unverified fitness results
(“this cured X”),

•       statements that could be
interpreted as advice.

 

This protects both you and the
business.

14.5 No Advertising or
Self-Promotion

You must not:

• promote your own
business, services, or third-party products.

• include affiliate links.

• solicit sales or coaching
clients.

 

C. Safety, Legality and
Intellectual Property

 

14.6 You Must Own Your Content

By submitting UGC you confirm that you:

• own all rights to the
content, or

• have permission from the
rights holder.

You must not upload:

• copyrighted material,

• brand logos,

• images you didn’t create,

• music/video not owned by
you.

 

14.7 No Personal Data of Others

UGC must not include:

• names of
non-consenting individuals;

• images of others
without permission;

• private or confidential
information.

 

D. Our Rights to Moderate,
Remove & Restrict

 

14.8 Moderation Rights

We may, at our discretion:

• remove UGC;

• refuse entries;

• edit or
hide submissions;

• restrict your ability to
upload further content.

Reasons include (but are not
limited to):

• breach of
these Terms;

• use of inappropriate or
misleading content;

• unsafe or
harmful submissions;

• content containing
personal data.

 

14.9 No Obligation to Publish

Submission does not guarantee publication.

We are not required to justify moderation decisions.

 

E. Licence You Grant to Balance

 

14.10 Licence Terms

By providing UGC, you grant Balance a:

non-exclusive, perpetual, transferable, sub-licensable, royalty-free, worldwide
licence

to use, reproduce, store, modify, adapt, display and distribute your UGC for:

• service improvement;

• feedback analysis;

• marketing or promotional
use (with additional consent for identifying material);

• internal reporting;

• community content.

 

14.11 Marketing Use

If your UGC contains:

• identifiable photos,

• video of you,

• or your full name,

 

We will always ask for explicit
consent before using it in marketing.

 

14.12 Waiver of Moral Rights

As far as legally allowed, you waive any moral rights you may have in the UGC.

 

F. UGC & Prize Draw Entries

 

14.13 Monthly Submission Rules

To enter monthly giveaways, you may be required to:

• publish a review, rating
or comment.

• submit written feedback.

• complete a monthly
check-in form.

 

Content must still comply with
the Acceptable Content Rules.

 

14.14 No Advantage Based on
Content Type

Your chances of winning are not affected by:

• the tone of your feedback.

• whether it is positive or
negative.

The requirement is a genuine
submission, not praise.

 

 

14.15 Disqualification for
Manipulated Entries

We may disqualify entries that:

• are copied or
AI-generated without disclosure (if relevant);

• are fraudulent or misleading.

• breach community rules.

• are posted from duplicate
accounts.

 

G. Liability for UGC

 

14.16 We Are Not Responsible for
Other Members’ UGC

We are not liable for:

• offensive content posted
by other members.

• inaccurate statements
from members.

• disputes between members.

• loss or damage arising
from reliance on UGC.

 

14.17 Your Indemnity

You agree to indemnify and hold Balance harmless from claims arising out of
your UGC, including:

• defamation.

• copyright infringement.

• breach of privacy.

• reputational damage.

• illegal or unsafe
content.

 

H. Reporting Harmful or
Inappropriate Content

 

14.18 Member Reporting Tools

If you see inappropriate or unsafe content, you should report it via:

• support@beinbalance.uk

• in-app reporting (if
available)

• your member portal

 

We aim to review all reports
promptly.

 

SECTION 15 — Intellectual
Property, Branding & Usage Restrictions.

This section applies to all
intellectual property owned or used by Wellbeing Places Ltd, including the
trading style Balance and the subscription service BalanceClub.

 

A. Ownership of Intellectual
Property

 

15.1 Rights Holder

Unless otherwise stated, all intellectual property connected to the Service is
owned by:

Wellbeing Places Ltd

(trading as Balance and BalanceClub)

This includes all:

• logos

• brand names

• trademarks

• service marks

• product names

• taglines and slogans

• website design and layout

• imagery and graphics

• videos and workouts

• written content

• digital resources

• templates, guides, and
materials

• event names and formats

• app or portal design

• databases and systems

• software, code and
architecture used to deliver the Service

• marketing materials
(including social posts, ads, templates)

15.2 Legal Protection

Our intellectual property is protected by:

• UK trademark law

• copyright law

• design rights

• database rights

• the law of passing off

• relevant international
treaties

Whether registered or
unregistered, our rights remain fully enforceable under UK law.

 

B. Trademark Usage Rules

15.3 Prohibited Use Without
Permission

You may not use any Balance or Wellbeing Places trademarks,
including:

• “Balance”

• “BalanceClub”

• “Wellbeing Places”

• logos, monograms or icons

• branded event names

• slogans or taglines

unless you have our prior written consent.

 

15.4 No Implication of
Endorsement

You must not use our branding in a way that:

• suggests endorsement;

• implies partnership
or affiliation;

• misleads the public;

• misrepresents membership
as employment or consultancy.

 

Examples of prohibited use:

✘ “Partnered with Balance”

✘ “Approved by BalanceClub”

✘ “Certified by Wellbeing Places”

 

C. Restrictions on Use

15.5 Personal Use Licence Only

Your access to the Service gives
you a personal, non-commercial licence to:

• view content,

• download permitted
materials for personal use,

• stream workouts,

• attend events.

This licence is:

• limited,

• revocable,

• non-transferable,

• non-sublicensable.

15.6 You Must Not:

Without our permission, you may not:

• reproduce, copy, modify
or adapt content.

• republish or repost
materials on social media or other platforms.

• distribute or share
workouts, guides, or resources.

• create derivative works
based on our content.

• scrape or extract data.

• use automation or AI
tools to copy, mine, or train models on our content.

• remove branding,
copyright notices, or watermarking.

 

15.7 Commercial Use Strictly
Forbidden

You may not use Balance content for:

• coaching clients.

• PT services.

• nutrition programmes.

• commercial wellness services.

• resale or licensing.

• presentations or workshops.

• training materials for
third parties.

 

Any such use requires a separate
commercial agreement.

 

D. User Content & Brand
Protection

 

15.8 No Branding Mimicry

You may not create materials that mimic:

• Balance branding

• Balance style, colours or
typography

• branded templates

• marketing or event
materials in a way likely to confuse.

 

15.9 No Creation of Merchandise
or Apparel

You may not produce clothing, accessories, merchandise, or products using:

• Balance logos.

• the name Balance or BalanceClub.

• any adapted or altered
versions.

 

E. Event & Venue Branding

 

15.10 Photos at Events

You may take personal photographs at events, provided you do not:

• use them commercially.

• misrepresent affiliation.

• include other attendees
without consent.

• remove or alter Balance
branding.

 

15.11 Commercial Filming

You may not record workouts, classes, instructor sessions, or event content
for:

• redistribution,

• instructional use,

• social media publication
(without permission),

• commercial purposes.

 

F. Platform, Software & Data
Protections

15.12 No Access Interference

You may not:

• copy the website
or app;

• inspect system architecture;

• use bots, crawlers or
scraping tools;

• data-mine
subscription content;

• reverse engineer or
attempt to replicate the platform.

 

15.13 AI & Data Extraction
Restrictions

You may not use Balance content, reviews, photographs or data:

• to train AI models,

• to build datasets,

• to generate derivative
digital content.

 

 

G. Reporting IP Misuse

 

15.14 Reporting Process

If you believe your IP has been used within the platform, or if you discover
misuse of Balance branding elsewhere, contact: Support@beinbalance.uk

 

We may take
action including:

• removal of content,

• account suspension,

• legal enforcement
proceedings.

 

H. Consequences of Breach

 

15.15 Breach of IP Terms May
Result In:

• immediate suspension of
your subscription.

• termination of membership
(no refund);

• legal action.

• recovery of losses,
including legal fees.

 

15.16 No Compensation for
Restriction

Restriction or closure of an account due to IP violations does not entitle
you to any refund or compensation.

 

 

SECTION 16 — Privacy, Data Use
& Member Communications .

(This section sits within
Subscription Terms and links to the full Privacy Policy)

 

A. How We Use Your Personal
Information

 

16.1 We will only use the
personal information you provide to us in accordance with:

• the UK GDPR,

• the Data Protection Act
2018, and

• our Privacy Policy, which
explains in detail what we collect, why we collect it, and how long we keep it.

16.2 By using
the BalanceClub service, you agree that we may collect and process
information necessary to:

• create and manage your
member account.

• manage your subscription
and payments.

• award loyalty points.

• verify eligibility
for giveaways.

• provide access to
Digital Content.

• deliver events and check-ins.

• personalise your
member experience.

• improve our services.

• contact
you where necessary.

 

B. Categories of Data We May
Collect

Depending on your use of the
Service, we may collect the following personal information:

 

16.3 Account Information

Name, email address, password, telephone number, address, date of birth (for
birthday points), and subscription status.

 

16.4 Usage Information

How you interact with the platform, including:

• login timestamps,

• content accessed,

• workouts or resources
viewed,

• event registrations.

16.5 Event Check-In Information

When you attend a Balance event, we may record your attendance using QR-code
scanning to:

• Validate your booking.

• support safety procedures.

• manage attendance data.

• issue loyalty points or
benefits.

 

16.6 Giveaway Entry Information

When you submit feedback or reviews to enter giveaways, we may collect:

• written submissions,

• timestamps,

• interaction data,

• winner selection data.

 

16.7 Technical Information

Device information, browser type, operating system, cookies, analytics and
diagnostic data.

16.8 Payment Information

Processed securely by our payment providers (e.g., Shopify Payments, Stripe,
PayPal).

Balance does not store full card details.

 

C. Lawful Basis for Processing

We rely on one or more of the
following lawful bases under UK GDPR:

 

16.9 Contract

To provide your subscription, grant access to Digital Content, manage loyalty
points, and deliver events.

16.10 Legitimate Interests

For:

• preventing fraudulent
sign-ups or giveaway manipulation,

• securing our platform,

• improving
the BalanceClub service.

16.11 Consent

For:

• marketing communications,

• optional surveys,

• optional analytics or
cookies.

You may withdraw consent at any
time.

 

16.12 Legal Obligations

Where required to respond to law enforcement, regulatory requests or legal
claims.

 

D. Loyalty Points & Birthday
Rewards

16.13 To provide loyalty
features, we process:

• identifying
membership data.

• birth month (to award
birthday points);

• transaction history.

• event attendance.

16.14 You may opt out of loyalty
communications, but this may affect your ability to use the loyalty programme.

 

E. Events & QR Code
Check-Ins

16.15 When you attend an event,
your QR code may be scanned to:

• confirm attendance;

• manage capacity;

• verify compliance with
event terms;

• assign event-related
benefits.

16.16 Scanning your QR code is a
contractual requirement for event participation.

 

F. Use of Third-Party Apps and
Integration Partners

16.17 To deliver
the BalanceClub service, we may use trusted third-party providers
for:

• subscriptions management;

• loyalty points;

• QR
check-in technology;

• video hosting;

• email delivery;

• analytics;

• payment processing.

 

These third parties process your
data only on our instructions and are required to comply with UK GDPR.

 

16.18 We will never sell your
personal data.

 

G. Marketing and Member
Communications

16.19 We may contact you about:

• important service updates.

• subscription changes.

• new features.

• events.

• promotions (only if opted
in).

These are sent via:

• email,

• SMS (where permitted),

• in-app notifications.

 

16.20 You can opt out of
marketing at any time by:

• clicking “unsubscribe”
links in emails, or

• updating your account
preferences.

Opting out does not affect
service-related communications.

 

H. How Long Do We Keep Your
Information

16.21 We keep your personal
information only for as long as necessary for:

• your membership,

• legal obligations,

• tax requirements,

• fraud prevention,

• for accounting purposes.

 

16.22 If you close your account,
we will securely delete or anonymise your data within legally required
retention periods.

 

I. Your Data Rights

Under UK GDPR, you have the
right to:

• access your data

• correct inaccurate data

• erase your data (“Right
to be Forgotten”)

• restrict processing

• object to certain uses

• port your data to another
provider

•       Withdraw consent where
processing is based on consent

You can exercise these rights by
contacting: support@beinbalance.uk

 

J. Children & Minors

16.23 BalanceClub is
only available to users aged 18 and over.

We do not knowingly collect data from individuals under 18.

 

K. Data Security

16.24 We implement technical and
organisational measures to protect your data, including:

• encryption;

• access controls;

• secure hosting;

• monitoring
and auditing;

• secure payment
processing.

 

16.25 No system is completely
secure, but we work hard to protect your information.

 

L. Data Transfers Outside the UK

16.26 Some of our service
providers may operate outside the UK.

Where this occurs, we ensure appropriate safeguards under UK GDPR, such as:

• Standard Contractual
Clauses,

• adequacy decisions,

• data transfer impact
assessments.

 

M. Account Deletion & Data
Removal

16.27 You can request account
closure at any time.

Once processed:

• your account becomes
inaccessible,

• loyalty points and
membership benefits end,

• Digital Content access
ends,

• data is securely deleted
or anonymised as per our retention schedule.

 

 

SECTION 17 — Payment, Billing,
Renewal, Pricing Changes & Cancellations .

 

A. Subscription Payments

 

17.1 Monthly Fee

BalanceClub is billed on a recurring monthly basis.

Your current monthly fee is:

£6.99 per month (subject to change).

 

17.2 Payment Methods

We accept payment through approved providers, such as:

• Shopify Payments,

• Apple/Google Pay (where
supported).

 

We do not store full card
details; these are processed securely by our payment processors.

 

17.3 First Payment

Your first payment is taken when you sign up.

Access to member benefits begins immediately once payment is confirmed.

 

 

B. Recurring Billing

 

17.4 Automatic Renewal

Your subscription renews automatically every month on your billing date unless
you cancel.

 

17.5 Billing Date

Your billing date is the date you first subscribed.

Example:

Join on 6th, you are billed on the 6th of each month.

 

17.6 Prepaid or Promotional
Periods

If you join during a promotion or free trial (if offered), regular billing will
begin once that period ends.

 

 

C. Failed or Missed Payments

 

17.7 Payment Failure

If a payment fails, we may:

• retry your
card automatically;

• contact you to update
your payment method;

• temporarily pause your
member benefits.

17.8 Suspension

If payment cannot be collected after multiple attempts, we may suspend or
terminate your membership until payment is successfully processed.

 

17.9 Lost Benefits

Suspension may affect:

• loyalty points,

• early access perks,

• QR event check-in,

• Digital Content access,

• giveaway eligibility.

No compensation is provided for
lost or paused access.

 

 

D. Price Changes

 

17.10 Notice of Changes

We may change subscription pricing in the future.

 

17.11 Advance Notification

If we change the monthly price, we will notify you at least 30 days in advance
by email.

 

17.12 Your Options

If you do not accept the new price, you may cancel your subscription before the
new pricing takes effect.

 

E. Cancellations

 

17.13 How to Cancel

You can cancel your subscription
at any time via your account page or by contacting us at:

support@beinbalance.uk

 

or via your subscription
management page (e.g., Recharge/Appstle portal).

 

17.14 Effect of Cancellation

When you cancel:

• your access continues
until the end of your current billing period;

• no further payments will
be taken;

• you will lose access to
all member benefits at the end of that period.

 

17.15 No Pro-Rata Refunds

We do not offer refunds for partial months or unused membership unless required
by law.

 

 

F. Your Right to Change Your
Mind (Cooling-Off Period)

17.16 Legal Right

Under UK consumer law, you have 14 days from the date you subscribe to change
your mind and request a refund.

 

 

17.17 Exceptions for Digital
Content

If you access Digital Content immediately, you acknowledge that:

• you lose the right to a
no-questions-asked refund for digital services,

• but remain entitled to
refunds if the service is faulty or not supplied.

 

17.18 How to Exercise

To use your cooling-off rights, contact us within 14 days of subscribing.

 

G. Refunds

17.19 Refunds After Cooling-Off
Period

Refunds after the cooling-off period are only available where required by law,
such as where:

• the service is not
supplied,

• the service is faulty,

• a billing error occurs.

 

17.20 Refund Method

Approved refunds will be issued to your original payment method.

Processing times vary by payment provider.

 

H. Promotional Codes, Free
Trials & Offers

 

17.21 Promo Code Rules

Promotional codes:

• are single-use unless
stated otherwise;

• cannot be exchanged
for cash;

• may have
expiry dates;

• cannot be combined with
other offers unless allowed.

17.22 Free Trials

If a free trial is offered:

• you must provide valid
payment details;

• regular billing begins at
the end of the trial unless cancelled;

• you may only use one free
trial per person.

 

17.23 Abuse of Offers

We may suspend accounts using:

• multiple sign-ups to
access repeated offers,

• fraudulent details,

• duplicate accounts.

 

I. Membership Holds & Pauses

 

17.24 Pausing Subscription

We may allow subscriptions to be paused in future features.

Details will be published if/when this becomes available.

 

J. Managing Your Payment Details

17.25 Updating Payment Method

You can update your payment method at any time through your account.

 

17.26 Failure to Update

If your payment details become invalid and you do not
update them, your membership may lapse.

 

K. Termination by Balance

17.27 We May Cancel Your
Subscription If:

• you breach the Terms.

• we discontinue the service.

• fraudulent activity is
suspected.

17.28 Refunds on Termination

If we terminate your
subscription without cause, we will refund any portion of the membership you
have paid for but cannot receive.

If termination is due to your
breach, no refund is provided.

 

SECTION 18 — Loyalty
Programme Terms.

The BalanceClub membership
includes access to a loyalty programme (“Loyalty Programme”). These terms apply
to all loyalty points, rewards and benefits.

 

A. Earning Loyalty Points

 

18.1 Monthly Subscription Points

You earn loyalty points automatically each month while your subscription is
active.

The number of points earned per month may vary and will be displayed in your
account.

 

18.2 Birthday Points

If you provide your date of birth, we will award birthday points in the month
of your birthday.

You must provide this information at least 30 days before your birthday month
to receive points that year.

 

18.3 Event Check-In Points

When you attend eligible Balance events and scan your QR code on entry, you may
earn additional points.

Points are awarded only if:

• you have an active
subscription,

• you check in using your
unique QR code,

• the event qualifies for
loyalty rewards.

 

18.4 Engagement Points
(Reviews/Feedback)

You may earn points by submitting genuine reviews, check-ins, or monthly
feedback.

Points are awarded per our rules and cannot be earned by:

• duplicate submissions,

• automated or AI-generated
content without disclosure,

• copied or repeated
entries.

 

18.5 Purchases

If Balance introduces products or paid services, you may receive points for
eligible purchases.

Details will be published separately.

 

B. Using Loyalty Points

18.6 Redemption

You may use points to redeem specific benefits displayed in your account, which
may include:

• discounts;

• early access
to products;

• exclusive offers;

• event-related rewards.

18.7 No Cash Value

Points:

• have no cash or
monetary value;

• cannot be exchanged,
transferred or sold;

• are non-refundable.

18.8 Non-Transferable

Points belong solely to the account holder and cannot be:

• transferred to
another person;

• merged with
another account;

• shared across households
or families.

 

 

C. Points Validity & Expiry

 

18.9 Expiry

Points expire 12 months after the date they are earned unless stated otherwise.

 

18.10 Inactive Accounts

If your subscription is cancelled or suspended, points will:

• stop accumulating, and

• may be removed or expire
early.

 

18.11 Lost Points

Points cannot be recovered once expired or removed.

 

D. Adjustments, Errors &
Fraud Prevention

 

18.12 Corrections

We may correct or remove points issued in error, including:

• duplicate entries,

• cancelled transactions,

• technical issues.

 

18.13 Fraud Prevention

We may remove points and take action if we believe points were
obtained through:

• fraudulent signups;

• multiple accounts;

• misuse
of promotions;

• bots or automation;

• manipulating reviews
or feedback;

• tampering with QR codes
or event check-ins.

 

18.14 Suspension or Termination
for Misuse

If misuse is detected, we may:

• suspend your ability to
earn or redeem points;

• revoke your
membership benefits;

• terminate your
subscription without refund.

 

E. Programme Changes

 

18.15 Changes to Points Values

We may change how many points you earn for specific activities at any time.

 

18.16 Changes to Rewards or
Benefits

We may update, replace or withdraw rewards without prior notice.

We will aim to provide reasonable notice for significant changes.

 

18.17 Programme Withdrawal

We may suspend or discontinue the Loyalty Programme.

If discontinued, unused points may be forfeited.

 

F. Additional Rules

18.18 Multiple Accounts

You may only have one BalanceClub account per person.

Points gained from multiple accounts will be removed.

 

18.19 Responsibility for
Activity

You are responsible for all activity associated with your account, including
points earned or redeemed.

 

18.20 Display of Points in
Account

Your account will show your available balance.

There may be delays between an action (event check-in, review submission) and
the appearance of points.

 

 

G. No Guarantee of Rewards or
Availability

 

18.21 No Guarantee

Points do not guarantee availability of any particular product, reward or
benefit.

 

18.22 Limited Quantities

Some rewards are offered in limited quantities and are subject to availability.

 

 

H. Interaction with Subscription
Terms

 

18.23 Subscription Status

Your ability to earn and redeem points depends on your subscription being
active.

 

18.24 Cancellation Impact

If you cancel your subscription:

• no new points will
be earned;

• points may
expire early;

• redemption access ends
when your membership ends.

 

 

SECTION 19 — Competitions,
Giveaways & Prize Draw Rules .

As part of
your BalanceClub membership, you may have access to monthly
giveaways, competitions and prize draws (“Giveaways”). These terms apply to all
Giveaways run by Balance.

 

A. Eligibility

 

19.1 Subscription Required

Giveaways are open only to BalanceClub members with an active and
fully paid subscription at the time of:

• entering the Giveaway,
and

• the prize draw date.

 

19.2 Age Requirement

You must be 18 or over to participate.

 

19.3 UK Residents Only

Giveaways are available to UK residents only unless stated otherwise.

 

B. How to Enter

19.4 Monthly Task Requirement

To enter a monthly Giveaway, you must complete the entry task described on the
platform, which may include:

• submitting a review,

• providing monthly
feedback,

• answering a question,

• rating a service or
event.

19.5 No Purchase Beyond Subscription
Required

Your subscription fee is not a payment for entry.

No additional purchase is required.

 

19.6 Genuine Submissions Only

Your submission must be:

• your own work,

• honest and genuine,

• relevant to the prompt.

Submissions must comply with our
UGC rules (Section 14).

 

19.7 One Entry Per Member

Only one entry per member per Giveaway is permitted unless expressly stated
otherwise.

 

19.8 Entry Deadline

Entries must be received by the stated monthly cut-off time.

Late entries are not eligible.

 

C. Winner Selection

 

19.9 Random Selection

Winners are selected at random from all valid entries using a fair, independent
or automated process.

 

19.10 No
Influence From Feedback Tone

The content of your review does not affect your chances of winning.

Positive and negative feedback count equally.

19.11 Winner Notification

Winners will be contacted via:

• email,

• SMS (if opted-in), or

• in-app notification.

Winners must respond within the
time specified (typically 72 hours) to claim their prize.

 

19.12 If We Cannot Reach You

If we cannot contact you after reasonable efforts, or you do not respond in
time, we may:

• choose another winner, or

• withdraw the prize.

 

D. Prize Details

19.13 Wellness Experience
Vouchers

Prizes typically consist of a wellness or lifestyle experience, such as:

• padel booking,

• Pilates class,

• meal or experience
voucher,

• overnight stay,

• spa or wellbeing gift
card.

 

19.14 No Cash Alternative

Prizes are non-transferable, non-refundable and cannot be exchanged for cash
unless required by law.

 

19.15 Partner Terms Apply

Where a third-party provider supplies the experience, the winner must comply
with:

• the provider’s terms,

• booking rules,

• cancellation policies.

Balance is not responsible for third-party
fulfilment.

 

19.16 Prize Substitution

If a prize becomes unavailable, we may substitute it with a prize of equal or
greater value.

 

E. Verification & Fraud
Prevention

 

19.17 Verification Checks

We may request reasonable evidence to verify:

• identity,

• membership status,

• eligibility,

• genuine completion of the
entry task.

 

19.18 Grounds for
Disqualification

We may disqualify entries that involve:

• fake or duplicate
accounts,

• false information,

• automated or bulk
submissions,

• copied or manipulated
content,

• attempts to game the
selection process,

• breach of platform rules.

19.19 Our Decision Is Final

Our decision on eligibility, winners and rewards is final and binding.

 

F. Publicity & Consent

19.20 Winner Announcement

We may publish:

• first name,

• initial of surname,

• town/city,

• prize awarded.

If you do not want your details
published, you may opt out.

 

 

19.21 Additional Consent for
Marketing

We will request separate, explicit consent if we intend to use:

• your image,

• full name,

• testimonial,

• video or photo content

for marketing or promotional purposes.

 

G. Liability & Limitations

19.22 We Are Not Liable For:

• loss, damage or delay
caused by third-party providers;

• technical failures,
interruptions or platform issues;

• inability to use the
prize due to scheduling conflicts;

• travel or additional
costs unless expressly stated.

19.23 Force Majeure

We may amend or cancel the Giveaway due to events outside our control (e.g.,
illness, venue issues, legal restrictions).

 

H. Withdrawal or Changes

 

19.24 Changes to Giveaway
Structure

We may modify or replace a Giveaway or its rules for operational or legal
reasons.

 

19.25 End of Giveaway Programme

We may end the Giveaway programme entirely, with reasonable notice.

 

SECTION 20 — Events, QR
Check-Ins, Attendance Rules & Liability .

BalanceClub members may be
invited to attend in-person events, activities, classes, workshops, pop-ups, or
partner-hosted experiences (“Events”). Your attendance at any Event is subject
to this section.

 

 

A. Booking & Attendance

 

20.1 Booking Required

Some Events require advance booking through your Balance account, the app, or
email. Spaces may be limited and allocated on a first-come, first-served basis.

 

20.2 QR Check-In Requirement

You must scan your personal QR code at the Event entry point.

By scanning your QR code, you confirm that:

• you have read and accept
these Terms & Conditions,

• you agree to any
Event-specific rules displayed during booking, and

• you consent to our Event
Privacy Notice (where applicable).

 

20.3 Failure to Check-In

If you do not check in using your QR code, we may:

• refuse entry,

• record you as a “no
show”, or

• withhold certain Event
benefits (e.g. giveaways).

 

20.4 Staff Verification

Your QR code may be scanned and verified by Balance staff or Event partners.

 

B. Event Rules & Member
Conduct

 

20.5 Conduct Standards

At all Events, you must behave in a respectful, safe and appropriate manner.

We may remove you from an Event if your behaviour:

• is unsafe or disruptive,

• could cause harm to
yourself or others,

• breaches venue rules or
staff instruction.

 

20.6 Alcohol or Substances

Attending an Event under the influence of alcohol or drugs is prohibited unless
explicitly part of the Event (e.g. a wine-pairing experience).

 

20.7 Personal Belongings

You are responsible for your own belongings at all times.

Balance is not liable for lost, stolen or damaged items.

 

C. Health, Safety & Physical
Activity

 

20.8 Health Self-Assessment

Some Events involve physical activity (e.g. Padel, Pilates, group workouts).

By attending, you confirm that:

• you are in suitable
physical condition,

• you have no medical
concerns that make participation unsafe,

• you take part voluntarily
and at your own risk.

 

20.9 You Must Follow Safety
Instructions

You must follow all instructions from Balance staff, partners or venue
personnel.

 

20.10 Injury Disclaimer

We are not responsible for injuries caused by:

• your own actions,

• failure to follow
instructions,

• misuse of equipment,

• pre-existing conditions,

• conduct of other
participants.

Nothing in these terms excludes
liability where the law does not allow it.

 

D. Venue Partners &
Third-Party Providers

 

20.11 Third-Party Venues

Many Events are delivered by partner studios, hotels, clubs, instructors or
venues.

Their own rules, waivers and terms may apply in addition to these Terms.

 

20.12 Balance Not Responsible
for Partner Services

We are not responsible for:

• the safety of partner premises,

• staff behaviour at
third-party venues,

• equipment maintenance,

• fulfilment of their
services or experiences,

• cancellations or changes
made by partners.

Any issues with partner venues
must first be raised with the venue directly.

 

20.13 Liability Limits

Except where the law requires otherwise, we are not liable for:

• partner cancellations,

• schedule changes,

• lost deposits or booking
fees charged by partners,

• travel or additional
costs associated with attending Events.

 

E. Event Changes, Cancellations
& No-Shows

 

20.14 Changes or Cancellations
by Us

We may modify, reschedule or cancel Events for reasons including:

• weather,

• partner availability,

• venue issues,

• staff illness,

• safety concerns.

Where reasonable, we will notify
you in advance.

 

20.15 No Compensation for
Cancellations

Events are an added membership benefit and not a paid product.

We do not offer compensation if an Event is changed or cancelled.

 

20.16 No-Show Policy

Repeated no-shows may result in:

• loss of priority access
to future Events,

• delayed access to
bookings, or

• membership review in
serious cases.

 

F. Photography & Media

 

20.17 Event Photography

We may take photos or videos at
Events to promote Balance.

Where reasonably possible, signage will be displayed.

 

 

20.18 Your Consent

By attending, you consent to incidental inclusion in such materials.

For close-up or identifiable promotional use, we will always request additional
consent.

If you do not wish to appear in
promotional images, please inform staff on arrival.

 

G. Event Giveaways

20.19 Event Giveaways May Be
Offered

From time to time, we may distribute small gifts or samples at Events.

These are optional and subject to availability.

Giveaways have no cash value and cannot be exchanged.

 

H. Accessibility & Support

20.20 Accessibility

If you require reasonable adjustments to attend an Event, please contact us in
advance. We will do our best to accommodate you.

 

SECTION 21 — Loyalty
Points Terms .

BalanceClub members may
earn and redeem loyalty points (“Points”). Points are a complimentary feature
of your subscription and do not form part of the paid-for service.

 

A. Earning Points

 

21.1 Monthly Allocation

Active subscribers receive a fixed number of Points each month. These are added
automatically to your account.

 

21.2 Birthday Points

Additional Points may be awarded in your birthday month if your date of birth
is correctly stored in your account at least 30 days prior.

 

21.3 Promotional Points

We may offer bonus Points during promotional periods, via partner campaigns or
specific activities. Eligibility rules may vary.

 

21.4 Activity-Based Points

From time to time, Points may be offered for engaging in activities, such as:

• attending Events,

• completing feedback,

• participating in surveys.

These opportunities are
optional.

 

B. Points Have No Cash Value

 

21.5 Not Redeemable for Cash

Points:

• have no monetary value,

• cannot be exchanged for
cash or credit,

• do not constitute
property.

21.6 Points Are Non-Transferable

Points cannot be:

• transferred or sold,

• gifted to another member,

• assigned as part of any
transaction.

 

C. Redeeming Points

21.7 How Redemption Works

Points may be redeemed for:

• discounts on eligible
products,

• early access offers,

• other rewards we may make
available.

Redemption options may change at
any time.

 

21.8 Limits and Exclusions

We may apply:

• minimum point thresholds,

• category exclusions,

• limits on the number or
frequency of redemptions.

 

Any such restrictions will be
displayed at checkout.

 

21.9 Points Cannot Be Used with
Certain Promotions

Some promotions or discounted products may not be eligible for Point
redemption.

 

D. Expiry & Adjustments

 

21.10 Expiry of Points

Points may expire if:

• not used within a stated
period (typically 12 months), or

• your subscription ends or
is cancelled (see clause 21.13).

 

Expiration dates will be visible
in your account where possible.

 

21.11 Corrections to Your Points
Balance

We may adjust, correct or reverse Points if:

• they were allocated in
error,

• you cancel or refund a
purchase linked to earning Points,

• fraud, misuse or system
manipulation is suspected.

 

21.12 System Changes

We may make changes to the Points earning and redemption structure at any time.
Where changes materially affect your ability to use existing Points, we will
give reasonable notice.

 

E. Ending or Suspended
Membership

 

21.13 If Your Subscription Ends

All unused Points are automatically forfeited if:

• your subscription is
cancelled,

• payment fails and is not
rectified,

• your account is
terminated under these Terms.

 

21.14 If Balance Ends the Points
Programme

If we discontinue the Points programme, we will provide reasonable notice and
allow a period to redeem any unexpired Points.

 

F. Fraud & Misuse

21.15 Prohibited Behaviour

You must not:

• manipulate the Points
system,

• create multiple accounts
to earn extra Points,

• attempt to exploit system
bugs or automate point-earning,

• submit false information
to gain Points.

21.16 Consequences

If misuse is detected, we may:

• remove accumulated
Points,

• suspend or terminate your
membership,

• refuse or reverse
redemptions.

 

21.17 Security

You are responsible for keeping your login details secure. Points lost through
compromised accounts may not be refundable.

 

SECTION 22 — Discounts &
Early Access Terms.

BalanceClub members may
receive exclusive discounts, price reductions, priority access to new products,
or early-purchase windows (“Member Offers”). These terms apply to all such
offers unless expressly stated otherwise.

 

A. Member Discounts

 

22.1 Discount Availability

Members may receive discounts on selected products or categories as part of
their subscription.

Discounts are discretionary and may change or be withdrawn at any time.

 

22.2 How Discounts Are Applied

Discounts may be applied by:

• automatic price reduction
at checkout,

• a discount code,

• a member-only link, or

• in-app redemption.

The method will be stated at the
time of each offer.

22.3 Exclusions

Unless expressly stated, discounts do not apply to:

• gift cards,

• postage or shipping,

• event tickets,

• partner products or
experiences,

• already-discounted items,

• bundles or
limited-release collaborations.

 

22.4 One Discount Per Order

Discounts cannot be combined, stacked, or used alongside:

• loyalty point redemptions
(unless permitted),

• other promotional codes,

• automatic offers.

 

B. Early Access

22.5 Priority Access to New
Products

Members may receive early access to selected new products or restocks before
they are available to the general public.

22.6 Not a Guarantee of
Availability

Early access does not guarantee:

• stock availability,

• specific product
quantities,

• the ability to purchase
limited releases.

 

Products may sell out quickly.

22.7 Member-Only Windows

Where early access windows apply (e.g. 24 hours before general launch), Balance
may set:

• quantity limits per
customer,

• product exclusions,

• specific purchase
conditions.

 

C. Fair Use & Restrictions

22.8 Intended for Personal Use
Only

Member Offers are for personal use.

Balance may refuse or cancel orders if we reasonably believe the products are
being:

• resold,

• bulk purchased,

• obtained using multiple
accounts,

• otherwise used for
commercial purposes.

22.9 Order Limits

We may impose limits on the number of discounted or early-access items a member
may purchase.

 

D. Accuracy, Errors &
Adjustments

22.10 Pricing Errors

If a discount is applied due to an obvious or technical pricing error, we may:

• cancel the order,

• correct the price,

• offer you the option to
continue at the correct price.

 

22.11 Changes to Offers

We may modify or withdraw discounts or early access offerings at any time for
operational or legal reasons.

Where reasonably possible, we will give advance notice.

 

22.12 No Cash Alternative

Discounts and early access have no cash value and cannot be exchanged for cash
or credit.

 

E. Refunds, Returns &
Exchanges

 

22.13 Refunds on Discounted
Items

Refunds will be based on the price actually paid after the discount was
applied, not the full retail price.

 

22.14 Reinstating Discounts on
Re-Purchase

If you return a discounted item and later repurchase it, the discount may not
apply again.

22.15 Returning Items Purchased
in Early Access

Returns follow the standard
Returns Policy.

Early access does not give extended return rights.

 

SECTION 23 — Content Resources.

(Workouts, Nutrition Guides,
Educational Material)

As part of
your BalanceClub membership, you may have access to digital content,
including fitness workouts, movement sessions, meditations, lifestyle guides,
recipes, nutrition content, articles, and general wellbeing education
(“Resources”). Your use of these Resources is subject to this section.

 

A. Nature of Resources

 

23.1 Not Personalised Advice

Resources are general wellbeing and educational content only.

They are not tailored to your individual health, medical or dietary needs.

 

23.2 No Medical or Healthcare
Advice

Resources are not:

• medical advice,

• nutrition advice specific
to a medical condition,

• physiotherapy guidance,

• mental health treatment,

• diagnosis or prevention
information.

You must not rely on Resources
as a substitute for professional advice from a doctor, qualified nutritionist,
therapist, or other healthcare provider.

 

23.3 Consult a Professional
First

Before starting any new exercise, nutrition or wellbeing programme, you should
seek advice from:

• your GP,

• a qualified medical
practitioner,

• a registered dietician or
nutritionist (if needed). Particularly if you have any existing injuries,
health concerns, pregnancy, or dietary requirements.

 

B. Fitness & Exercise
Content

 

23.4 Exercise at Your Own Risk

By using the workouts, movement guides or fitness sessions, you confirm that:

• you are physically able
to participate,

• you understand exercise
has inherent risks (injury, falls, strains),

• You take responsibility
for choosing appropriate difficulty levels.

 

23.5 Follow Instructions
Carefully

To reduce the risk of injury, you must:

• follow instructions
closely,

• modify exercises as
needed,

• stop immediately if you
feel pain, dizziness or discomfort,

• avoid unsafe environments
(slippery floors, cluttered space, unsuitable footwear).

 

23.6 Not Suitable for All Users

Some workouts may not be suitable for beginners or individuals with certain
medical conditions.

Content labelled with a difficulty level is for guidance only.

 

C. Nutrition & Recipe
Content

 

23.7 General Information Only

Nutrition content, meal ideas or recipes are provided for general information
and lifestyle inspiration only.

 

23.8 No Medical or Nutritional
Claims

Resources do not guarantee:

• weight loss,

• improved health,

• prevention or treatment
of any condition,

• specific outcomes of any
kind.

No content should be considered
a substitute for medical or dietetic advice.

 

23.9 Allergies & Dietary
Requirements

You are responsible for ensuring that:

• ingredients are safe for
you,

• you check labels for
allergens,

• recipes suit your dietary
requirements / restrictions.

Balance cannot guarantee
allergen-free or intolerance-safe content.

 

D. Mental Wellbeing &
Lifestyle Content

 

23.10 Not a Therapy Service

Mindfulness, mindset prompts, lifestyle advice or reflective exercises are not:

• counselling,

• mental health therapy,

• clinical psychology,

• crisis support.

If you need support, you should
seek help from a qualified professional or local support service.

 

E. Accuracy & Updates

 

23.11 Content May Change

We may update, change, replace or remove Resources at any time.

 

23.12 Expert Contributors

Some Resources may be produced with external PTs, nutritionists or specialists.

Their views are their own and may not represent Balance’s views.

 

23.13 No Guarantee of Outcomes

We do not guarantee that any Resource will lead to:

• improved fitness,

• lifestyle changes,

• nutritional outcomes,

• mental wellbeing
improvements.

All outcomes depend on
individual factors.

 

F. Intellectual Property

 

 

23.14 Ownership

All Resources, including videos, guides, images and text, are owned or licensed
by Balance and may not be:

• copied,

• shared,

• reuploaded,

• reproduced,

• used commercially.

You may access them for personal
use only while your subscription is active.

 

G. Liability

 

23.15 Your Responsibility

You use all Resources at your own risk.

We are not liable for injuries, illness, or adverse outcomes arising from:

• your use of the
Resources,

• physical activity
performed incorrectly or unsafely,

• allergies or dietary
misunderstandings,

• reliance on general
wellbeing information.

 

23.16 No Exclusions Where Not
Permitted by Law

Nothing in these terms excludes liability where the law prevents exclusion
(e.g., death or personal injury caused by our negligence).

 

SECTION 24 — Pricing &
Subscription Changes .

Your BalanceClub subscription
is billed on a recurring monthly basis (“Subscription”). This section explains
how pricing, billing and subscription changes work.

 

A. Subscription Fees

 

24.1 Current Pricing

The monthly subscription fee is displayed on the Website at the time you sign
up.

The current monthly price is £6.99, but this may change in the future.

 

24.2 VAT

All prices include VAT (where applicable).

 

24.3 Currency

Subscriptions are charged in GBP (£) for UK members.

 

B. Recurring Billing

 

24.4 Monthly Auto-Renewal

Your Subscription renews automatically every month unless cancelled.

By subscribing, you authorise us (and our payment providers) to charge the
payment method you provide on a recurring basis.

 

24.5 Billing Date

Your billing date is the date you first subscribed.

You will be billed on or around the same date each month.

 

24.6 Payment Failure

If your payment method fails, we may:

• retry the payment several
times,

• request an alternative
payment method,

• suspend your account or
access to benefits,

• terminate your
Subscription entirely.

 

24.7 No Partial Refunds

If you cancel mid-month, you retain access for the remainder of the billing
period, but no partial refunds are provided unless required by law.

 

C. Free Trials (If offered)

 

24.8 Trial Periods

From time to time, we may offer free or discounted trial periods.

 

24.9 Automatic Billing After
Trial

If you do not cancel before the end of a trial, your Subscription will convert
into a paid monthly plan automatically, and your payment method will be
charged.

 

24.10 One Trial per Person

Free trials may be limited to one per person or household.

 

D. Price Changes

 

24.11 Right to Change Pricing

We may change subscription pricing from time to time for operational, business
or regulatory reasons.

 

24.12 Notice of Price Changes

If we change the price, we will provide reasonable advance notice by:

• email, or

• in-app notification,

• or by updating the
Website.

Notice will normally be given at
least 30 days before new pricing takes effect.

 

 

24.13 You May Cancel if You Do
Not Agree

If you do not accept the new price, you may cancel your Subscription before the
change takes effect.

Continued use of your
Subscription after the change means you accept the new pricing.

 

E. Changes to Subscription
Features

 

24.14 Evolving Service

We may add, change or remove features, benefits or content included in your
Subscription.

These may include:

• loyalty points
adjustments,

• resource updates,

• event formats,

• access levels,

• platform functionality.

24.15 Material Changes

For “material” changes that meaningfully reduce the overall value of your
Subscription, we will give you advance notice.

 

24.16 No Guarantee of Specific
Features

Your Subscription gives access to the service.

Individual features are not guaranteed and may be changed without compensation.

 

F. Payment Methods

 

24.17 Accepted Payment Methods

We may accept payments via:

• debit or credit card,

• Apple Pay / Google Pay,

• third-party providers
used by Shopify (e.g. Stripe).

 

24.18 Up-to-Date Payment
Information Required

You must ensure that your payment method details remain accurate and valid.

If your payment method expires
or is declined, your Subscription may be paused or cancelled.

 

G. Promotional Pricing &
Discounts

 

24.19 Limited-Time Offers

Promotional or introductory pricing may apply only for a specified period.

After this period, your Subscription renews at the standard price unless
otherwise stated.

 

24.20 No Price-Matching

We do not offer price-matching on previous Subscription fees or promotional
rates.

 

SECTION 25 — Cancellation &
Termination of Membership.

Your BalanceClub membership
(“Subscription”) continues until cancelled. This section explains how you and
Balance may end the Subscription.

 

A. Your Right to Cancel

25.1 You Can Cancel at Any Time

You may cancel your Subscription at any time through your Balance account
settings or by contacting us using the details provided in Section 2.

25.2 Effect of Cancellation

When you cancel:

• your Subscription remains
active until the end of your current billing period,

• you will not be charged
again,

• no partial refunds are
provided unless required by law.

Access to Subscription features
(events, discounts, resources, loyalty points) ends at the end of your final
billing period.

 

B. Cooling-Off Period (Your
Legal Right to Cancel)

25.3 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations, you have 14 days from the date you
first subscribe to cancel for a full refund.

25.4 Immediate Access = Limited
Refund

If you choose to access any Subscription benefits during the 14-day cooling-off
period, including:

• loyalty points,

• resources
(workouts/nutrition),

• early-access discounts,

• event bookings,

• giveaways,

you agree that:

You receive “digital content” and “services”
immediately, and therefore Balance may deduct a proportionate amount for the
services already provided.

In most cases, this means your right to a full
refund ends once Subscription benefits are accessed.

25.5 How to Exercise Your Cooling-Off Right

You may cancel using:

• the online cancellation
function,

• email,

• or by using the model
cancellation form in Section 3 (Part 3).

 

C. Refunds

25.6 When Refunds Are Issued

Refunds are issued only when:

• cancellation occurs
during the lawful cooling-off period and you have not
accessed any Subscription benefits, or

• required by consumer law
due to a fault or service failure.

 

25.7 No Refunds for Part-Month
Usage

Balance does not provide partial or pro-rata refunds for unused days or months
after your billing cycle begins.

 

D. Termination by Balance

Balance may suspend or terminate
your Subscription immediately if:

 

25.8 Breach of Terms

You breach any provision of these Terms, including:

• misuse of discounts or
loyalty points,

• fraudulent activity,

• abusive behaviour at
events,

• sharing account access,

• uploading harmful or
prohibited content.

 

25.9 Payment Failure

If your payment method fails and you do not update it after reasonable attempts
to contact you.

 

25.10 Misuse or Fraud

We detect:

• multiple accounts created
to gain benefits,

• attempts to manipulate
giveaways or discounts,

• automated behaviour
breaching security,

• misuse of QR check-in
systems at events.

 

25.11 Harmful Conduct

We may terminate your membership if you act in a way that:

• endangers staff or other
members,

• damages property or
partner venues,

• brings Balance or its
community into disrepute.

25.12 Illegal or Dangerous
Activity

Membership may be terminated immediately if you are found engaging in illegal,
offensive or dangerous behaviours at Events or within the platform.

 

E. Effect of Termination by
Balance

 

25.13 Loss of Access

If Balance terminates your Subscription due to breach or misuse, you will lose
access immediately and are not entitled to a refund.

 

25.14 Forfeiture of Loyalty
Points

All unused loyalty points are automatically forfeited on cancellation or
termination.

 

25.15 Forfeiture of Entries

Any existing entries into Giveaways become void.

 

F. Reactivation

 

25.16 Reactivating Your
Subscription

If your Subscription ends due to payment failure, you may reactivate it by
updating your payment details.

 

25.17 New Price May Apply

If you rejoin after cancellation, your new Subscription may be charged at the
then-current price, not your previous rate.

 

G. Data Retention After
Cancellation

 

25.18 Account Data

We retain your account information in accordance with our Privacy Notice.

You may request deletion of personal data where legally permitted.

 

25.19 UGC Access

User-Generated Content (UGC) created before cancellation (e.g., reviews or
feedback submissions) may remain visible unless you request removal where
applicable.

 

H. Ending the Subscription
Programme

 

25.20 Balance May End the
Membership Scheme

We may discontinue the BalanceClub Subscription offering for business
or operational reasons.

Where reasonable, we will give advance notice and may offer a pro-rata refund
for any period already paid for but not delivered.

 

SECTION 26 — Intellectual
Property & Brand Protection .

Balance is a trading style of
Wellbeing Places Ltd. All intellectual property rights in the Balance brand,
platform, content and materials are owned or licensed by Wellbeing Places Ltd.

 

 

A. Ownership of Intellectual
Property

 

26.1 Who Owns the Rights

All content available through BalanceClub, the Website and Subscription
(collectively, “Balance Content”), is owned by:

• Wellbeing Places Ltd, or

• our licensors (such as
PTs, nutritionists, creators, photographers, videographers).

 

Balance Content includes:

• workouts, videos,
training guides, movement sequences

• nutrition content,
recipes, meal ideas

• written articles,
wellbeing guidance, event materials

• product imagery,
photography, graphics, logos

• digital downloads, PDFs,
resources

• the Balance name, logo,
brand assets and trademarks

• QR codes, event tickets,
and digital passes

• all software, code, user
interface, design and layout

All rights are reserved.

 

B. Personal Use Licence (What
You Are Allowed to Do)

 

26.2 Personal, Non-Commercial
Use Only

Balance grants you a limited, revocable, non-exclusive licence to access and
use Balance Content for personal, private, non-commercial use only, while you
have an active Subscription.

 

26.3 No Transfer of Rights

This licence is:

• non-transferable,

• non-sublicensable,

• conditional on compliance
with these Terms.

You do not acquire ownership of
any part of the Balance Content.

 

C. Prohibited Use (What You
Cannot Do)

26.4 You Must Not:

• copy, reproduce, store or
download Balance Content (other than for temporary personal viewing);

• share, repost, upload,
transmit or distribute Balance Content on any platform;

• use Balance Content for
commercial purposes, including coaching, training or classes;

• replicate, scrape,
extract or mine Balance Content (including training materials, code or data);

• use any Balance images or
video on your own social media, website, or marketing without permission;

• remove or alter copyright
notices, trademarks or branding;

• use Balance branding,
artwork, videos or logos without written consent;

• reverse engineer,
disassemble or attempt to replicate any part of the platform, system, QR code,
or app functionality;

• use Balance Content to
develop competing wellness, fitness, nutrition or subscription services.

26.5 Automated Access Prohibited

You must not:

• crawl, scrape, mine or
index the Website or Content,

• use bots, scripts or
automated tools to access or extract Content,

• train AI models on
Balance Content unless permitted by law and explicitly authorised by us.

 

D. Trademarks and Brand Identity

 

26.6 Balance Trademarks

“Balance”, “BalanceClub”, and all related names, logos, designs and branding
(“Balance Marks”) are trademarks or unregistered marks of Wellbeing Places Ltd.

 

26.7 Third-Party Marks

Where partner or contributor branding appears (e.g., PTs, nutritionists, event
partners), those marks remain the property of their respective owners.

 

26.8 No Permission Without
Consent

You may not use any Balance Marks without our written permission.

 

E. User-Generated Content (UGC)

 

26.9 Licence Granted to Balance

When you submit any content (feedback, reviews, images, video, comments), you
grant Balance a licence under Section 14.

 

26.10 No Ownership of UGC by
Balance

Balance does not claim ownership of your personal UGC, but your UGC must
not incorporate or reproduce Balance Content or branding without permission.

 

F. Reporting Intellectual
Property Concerns

 

26.11 Reporting Infringement

If you believe any content on the Website infringes your intellectual property
rights, please contact us using the details in Section 2.

 

26.12 Action We May Take

Balance may:

• remove
infringing content,

• suspend
accounts,

• pursue
legal action where appropriate.

 

G. Consequences of Breach

 

26.13 Termination of Licence

If you breach this section:

• your
licence to use Balance Content ends immediately,

• your
Subscription may be suspended or terminated (see Section 25),

• we
may take legal action to protect our rights.

 

26.14 Reimbursement of Losses

You may be required to reimburse us for any loss, damage, or costs arising from
your breach.

 

SECTION 27 — General Legal
Terms 

 

 

27.1 Entire Agreement

These Terms, together with any
documents expressly referred to in them, constitute the entire agreement
between you and Wellbeing Places Ltd regarding your use of the Website, your
Subscription and all related services.

You confirm that you have not
relied on any statement, representation or promise not expressly setout in
these Terms.

Nothing in this clause limits
liability for fraud or fraudulent misrepresentation.

 

27.2 Changes to These Terms

We may update or amend these
Terms from time to time.

Where the changes materially affect your Subscription, we will give reasonable
prior notice.

Your continued use of the Subscription constitutes acceptance of the updated
Terms.

 

27.3 Assignment

You may not transfer or assign
your rights or obligations under these Terms.

We may transfer or assign our
rights or obligations to another organisation (for example, if we restructure
our business or transfer the Balance brand).

We will notify you if this happens and ensure the transfer does not materially
reduce your rights.

 

27.4 Waiver

If we do not immediately enforce
any part of these Terms, this does not mean we waive our rights to enforce them
later.

A waiver is only valid if made
in writing.

 

27.5 Severability

If any part of these Terms is
found by a court to be unlawful, invalid or unenforceable, that part will be
removed and the rest of the Terms will continue in full force.

 

27.6 Force Majeure (Events
Outside Our Control)

We are not responsible for any
delay or failure to perform our obligations under these Terms where such delay
or failure is caused by events outside our reasonable control, including:

• strikes,
staff shortages or labour disputes

• pandemics,
epidemics or public health restrictions

• fire,
flooding, extreme weather or natural disasters

• power
outages or utility failures

• internet
or telecommunications failures

• acts
of terrorism or criminal activity

• legal
or regulatory changes affecting our ability to operate

• failure
of third-party platforms, apps or payment providers

If such an event occurs, we will
take reasonable steps to minimise the impact.

 

27.7 Notices

Notices to us must be sent to
the contact details provided in Section 2.

Notices to you may be sent by:

• email,

• SMS
(if provided),

• via
your account dashboard,

• or
via updates on the Website.

Notices are deemed received when
sent (unless proved otherwise).

 

27.8 No Third-Party Rights

These Terms are between you and
Wellbeing Places Ltd.

No other person has rights to enforce any term under the Contracts (Rights of
Third Parties) Act 1999.

 

27.9 Survival

The following sections continue
after termination of your Subscription:

• Section
14 (User-Generated Content Licence)

• Section
18 (Loyalty Points Restrictions)

• Section
19 (Discounts & Partner Offers)

• Section
22 (Giveaways)

• Section
23 (Events)

• Section
24 (Pricing & Payments)

• Section
25 (Termination)

• Section
26 (Intellectual Property)

• Section
27 (General Legal Terms)

These remain enforceable even
after your Subscription ends.

 

27.10 Governing Law

These Terms are governed by the
laws of England and Wales.

You may bring legal proceedings
in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may bring proceedings in your
local courts.