(b) Privacy Policy — Balance (Shopify Store)

Last updated: 10.12.2025

1. Who We Are

Balance is a trading brand of Wellbeing Places Limited (“we”, “us”, “our”), a UK-registered company (Company No. 11342583).

We operate the website www.beinbalance.uk which provide wellbeing goods and services.

We are the Data Controller for data collected via these websites.

Contact: support@beinbalance.uk

2. What Data We Collect

Category	Examples	Collected When
Account & contact details	Name, email, delivery address, phone number	When you place an order or create an account
Payment data	Card details, billing address	Processed securely by Shopify Payments / Stripe
Order history	Products purchased, quantities, dates	When you shop with us
Marketing preferences	Email opt-ins, subscription choices	When you sign up for updates
Device data	IP address, browser, cookies	Automatically when using our site

We do not store full credit/debit card information. Payment data is encrypted and handled by Shopify Payments and Stripe.

3. How We Use Your Data

Purpose	Lawful Basis
To process and deliver your orders	Contractual necessity
To provide customer service and manage returns	Legitimate interests
Order confirmations and delivery updates	Contractual necessity
Marketing updates (opt-in only)	Consent
Website improvement & analytics	Consent

4. Sharing Your Data

• Shopify Inc. – e-commerce platform
• Stripe / Shopify Payments – payment processing
• Royal Mail / Couriers – delivery
• Klaviyo / Mailchimp – email marketing (opt-in)
• IT & analytics partners

We will never sell your personal data.

5. Retention of Data

• Order records: 6 years
• Marketing data: until consent withdrawn
• Analytics: typically 24 months

6. Your Data Rights

Contact: support@beinbalance.uk — response within 30 days

11. Contact Us
Balance (Wellbeing Places Limited)
Dawson House, 5 Jewry Street, London, EC3N 2EX, UK
📧 support@beinbalance.uk
📍 ICO Registration No: ZA740377