Privacy policy

(b) Privacy Policy — Balance (Shopify Store)

Last updated: 10.12.2025

 

1. Who We Are

Balance is a trading brand of Wellbeing Places Limited (“we”, “us”, “our”), a UK-registered company (Company No. 11342583).

We operate the website www.beinbalance.uk which provide wellbeing goods and services.

 

We are the Data Controller for data collected via these websites.

Contact support@beinbalance.uk

 

2. What Data We Collect

Category

Examples

Collected When

Account & contact details

Name, email, delivery address, phone number

When you place an order or create an account

Payment data

Card details, billing address

Processed securely by Shopify Payments / Stripe

Order history

Products purchased, quantities, dates

When you shop with us

Marketing preferences

Email opt-ins, subscription choices

When you sign up for updates

Device data

IP address, browser, cookies

Automatically when using our site

We do not store full credit/debit card information payment data is encrypted and handled by Shopify Payments and Stripe, both GDPR-compliant processors.

3. How We Use Your Data

Purpose

Lawful Basis

To process and deliver your orders

Contractual necessity

To provide customer service and manage returns

Legitimate interests

To email order confirmations, delivery updates, and support messages

Contractual necessity

To send marketing updates (if you opt in)

Consent

To improve our website and services (cookies, analytics)

Consent

 

4. Sharing Your Data

We only share your data with trusted third parties who help us operate safely and efficiently:

• Shopify Inc. – e-commerce platform and hosting provider
• Stripe / Shopify Payments – secure payment processing
• Royal Mail / Courier services – to deliver your orders
• Email marketing provider (e.g. Klaviyo or Mailchimp) – only if you subscribe to updates
• IT and analytics partners – to improve performance and security

We will never sell your personal data.

Some partners (e.g. Shopify) may store data outside the UK. Shopify’s transfer mechanisms comply with UK GDPR through Standard Contractual Clauses.

 

5. Retention of Data

• Order records: 6 years (for legal, tax, and warranty obligations)
• Marketing data: until you withdraw consent
• Website analytics: typically retained for 24 months

 

6. Your Data Rights

Under the UK GDPR, you can:

• Access and request a copy of your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Request transfer (data portability)

To exercise these rights, email support@beinbalance.uk

We will respond within 30 days.

 

7. Cookies & Tracking

Our site uses cookies to:

• Operate the online shop (Shopify essential cookies)
• Analyse visitor traffic (Google Analytics, Meta Pixel)
• Deliver personalised marketing (only with consent)

You can manage cookie preferences via your browser or our cookie banner.

8. Data Security

All transactions are encrypted via SSL.
Our website is hosted on Shopify’s PCI DSS Level 1 compliant servers.

We take reasonable steps to ensure data is handled securely and limit access to authorised personnel only.

9. International Data Transfers

Your personal data may be processed in countries outside the UK (for example, Shopify servers in Canada or the US).


Where this occurs, appropriate safeguards (such as UK Standard Contractual Clauses) are in place to ensure equivalent data protection.

10. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be available at www.beinbalance.uk/pages/privacy-policy

 

11. Contact Us

Balance (Wellbeing Places Limited)
Dawson House, 5 Jewry Street, London, EC3N 2EX, United Kingdom
📧 support@beinbalance.uk
📍 ICO Registration No: ZA740377