Returns & Cancellations

Returns & Cancellations Policy — Balance (Wellbeing Places Limited)

Last updated: 15.12.2025

Cancellations, Returns & Refunds

Your Right to Cancel (UK Law)

You have the right to cancel your order for any reason within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013.

To cancel, please email support@beinbalance.uk with your order number and reason for return.

You then have a further 14 days to return the goods.

Important: To be eligible for a refund, items must be unused, unopened, and in their original packaging.

How to Return

If your return doesn’t qualify under the satisfaction guarantee and you're returning unused items:

Email us at support@beinbalance.uk
Package the items securely and send them to the address provided
We recommend using a tracked delivery service
You are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Refunds are issued to your original payment method within 14 days of receiving the returned goods (or confirmation they’ve been sent back).

What Can’t Be Returned

For hygiene and safety reasons, we can’t accept returns on:

Opened, used, or tamper-evident packaging (unless faulty)
Personal care or consumable items not eligible under the first-time guarantee
Items returned after 30 days unless otherwise agreed

Faulty or Damaged Goods

Our Promise

Every Balance product is carefully checked before dispatch. If something arrives damaged, defective, or not as described, please contact us as soon as possible we’ll put it right.

Your Legal Rights

Under the Consumer Rights Act 2015, you are entitled to:

A full refund if your item is faulty and you tell us within 30 days of receiving it
A repair or replacement if the fault develops after 30 days but within a reasonable period.

How to Report a Fault

Email support@beinbalance.uk with: