Cookie Policy

Cookie Policy — Balance (Wellbeing Places Limited) 

Last updated: 15.11.2025

 

1. Introduction 

This Cookie Policy explains how Balance, operated by Wellbeing Places Limited (“we”, “our”, “us”), uses cookies and similar technologies on our website www.beinbalance.uk

We use cookies to help our website function properly, improve your shopping experience, and personalise content and offers. 

2. What Are Cookies? 

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your browser and remember certain information for example, what’s in your cart or whether you’re logged in. 

Cookies may be: 

  • Session cookies – deleted when you close your browser, or 
  • Persistent cookies – stored for a set period or until you delete them.

 

3. Types of Cookies We Use 

  • Strictly Necessary Cookies 
  • Essential for site operation, checkout, and security. Cannot be switched off. 
  • Shopify session cookies, cart cookies, checkout cookies. 
  • Performance & Analytics Cookies 
  • Help us understand how visitors use our site so we can improve usability and performance. 
  • Google Analytics (_ga, _gid), Shopify analytics cookies. 
  • Functionality Cookies 
  • Remember preferences such as location, language, or previous items viewed. 
  • Shopify locale preference cookie, “recently viewed” tracker. 
  • Marketing & Advertising Cookies 
  • Used to deliver personalised ads and measure campaign effectiveness. Set only with consent. 
  • Meta Pixel, Google Ads remarketing, Klaviyo/Mailchimp email tracking. 
  • Social Media Cookies 
  • Enable sharing of content through social media platforms. 
  • Facebook, Instagram, TikTok plug-ins. 

 

4. Cookies Placed by Shopify and Partners 

Because our store runs on Shopify, certain cookies are automatically set by Shopify to: 

  • Manage checkout and payment functions, 
  • Authenticate customers, and 
  • Prevent fraud. 

You can review Shopify’s own cookie use at: 🔗 Shopify Cookie Policy 

We also use secure third-party services for analytics and marketing (Google Analytics, Meta, Klaviyo). These services may use their own cookies in accordance with their privacy policies. 

5. How We Obtain Your Consent 

When you first visit our website, a cookie banner will appear asking you to accept or manage cookies. 

  • Essential cookies are always active. 
  • Non-essential cookies (analytics, marketing) are set only if you give consent. You can change your cookie preferences at any time using the banner link in the footer or your browser settings. 

6. Managing or Deleting Cookies 

You can manage cookies in your browser. For Browser Instructions see below

Chrome 

Settings → Privacy & Security → Site Settings → Cookies 

Edge 

Settings → Cookies and site permissions 

Safari 

Preferences → Privacy → Manage Website Data 

Firefox 

Options → Privacy & Security → Cookies and Site Data 

If you block some cookies, parts of the site (like checkout or login) may not function properly. 

You can also opt out of targeted advertising via: 

7. Changes to This Cookie Policy 

We may update this policy from time to time to reflect changes in technology, law, or our cookie use. Updates will appear on this page with a new “Last updated” date. 

 

8. Contact Us 

If you have questions about how we use cookies or your personal data, contact: 

Balance (Wellbeing Places Limited) Dawson House, 5 Jewry Street, London EC3N 2EX, United Kingdom 

support@beinbalance.uk